The film itself is a sorely underrated masterpiece -- but as far as the service is concerned, I believe this was the first time I had ordered a movie online, and I've since done it several more times. Films such as this one (especially the special edition format) are next to impossible to find in chain stores like HMV, Future Shop, Best Buy, et al., so Amazon comes in handy here. My only conceivable gripe would be the cost, but when you struggle for weeks to find these movies in stores, the marginally higher price is worth it.