Aggression in the Workplace: Preventing and Managing High-Risk Behavior Paperback – Sep 24 2004
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Most Helpful Customer Reviews on Amazon.com (beta)
He guides you effectively through pre-employment screening, training issues, grievances, disciplinary and termination procedures - thus making this a complete manual for managing the high-risk employee. Anyone who is worried about their liability in dealing with employees should make this a "must-buy" book for future reference and guidance on how to deal with all types of aggressive behavior in the workplace.
I can not reccomend this book enough to you if you are an employer, or work in a role for an employer where you may interface with potentially aggressive workers.
Buy this book....you won't be sorry.