The Art of Complaining Effectively is a book about how to stand up for yourself. You will learn to complain so that your voice is heard. So that you get the refund you deserve or the appointment you need. So that your turkey sub has the freshest possible lettuce (read the book - that joke will make sense to you quickly).
When you finally do complain about your lettuce (same joke) I want to make sure that you do so in the most effective possible way.
Stick with me - read this book - and together we are going to review all the elements of an effective complaint.
One lettuce leaf at a time (couldn't resist)