I am so utterly disappointed with this product.After it broke for the 2nd time in less than a year, ASUS offered to waive the assessment fee but said it was physically damaged so I would be resposible for the cost of the repairs. It's physically damaged because the recently replaced screen popped out on the corner and when my son tried to close it, the whole bottom corner of the screen cracked and shards of glass fell out. I would not pay another penny out of my own pocket to have it assessed or repaired. I can only assume that the $85 diagnostic fee would be only the tip of the iceberg in regards to the overall cost to repair it, plus costs for materials to ship the product. I'm sure I can buy a better product new, with a new warranty, for likely the same amount it would cost me to ship and repair.Right out of the box, it did not perform as expected. It was laggy and slow to load even basic programs. It did not even last a year under very basic usage. Never left the house, was used mainly on my sons lap while sitting on the couch. We performed all regular updates which would improve performance briefly but not speed up loading of games. We purchased plain Jane Samsung tablets at the same or lower costs and they have out performed this product in every single way. I can't express how devestated my son was to have his big Christmas present be such a huge disappointment. I will never buy another ASUS product ever again.I am in disbelief that a company as large as ASUS with a self proclaimed industry "top warranty", would let a customer down in this way to save $400 (or less). It's frankly disgraceful.Did ASUS address the original screen issue, yes. However, not even a few months after receiving it back, we have a another screen issue and it's frankly worse than the first one. At least we could have used the Chromebook without the touchscreen functionality. Now, it's completely useless with broken shards of screen glass falling out and a hinge that makes it worse everytime you open or close it. I'm blown away by the lack of sympathy and accountability being displayed here, the solution presented was simply not adequate.When shipping for repair we were counselled to wrap the laptop in 3" of bubble wrap but then also to package in a box wrapped in another 3" of bubble wrap in another box or we would be held responsible for any damages that could occur in transit. Then, when returned to us, it was packaged in a single thin cardboard envelope wrapped in a single layer of bubble wrap and could easily be shaken back and forth. Tell me, who's responsible now that the product failed? Also me I guess. What a sham.Honestly, nothing short of a full refund would have appeased me. DON'T WASTE YOUR MONEY ON THIS CHROMEBOOK. BUY SOMETHING ELSE.