Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results Hardcover – Sep 1 2006
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"Paul Niven's latest book Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results was written to fill the considerable void that exists between Balanced Scorecard theory and application" (BetterManagement.com, March 2002) --This text refers to an out of print or unavailable edition of this title.
From the Inside Flap
Organizations worldwide have employed the Balanced Scorecard and yielded swift benefitsincluding increased financial returns, greater employee alignment with overall goals, improved collaboration, and an unrelenting focus on strategy, to name just a fewfrom this revolutionary methodology. Balanced Scorecard Step-by-Step, Second Edition enables your organization to reap these rewards with a strategy-focused plan including steps on: determining your guiding rationale for using the scorecard; testing your mission; building a strategy map; developing measures and targets; placing the scorecard at the center of your management system; and sustaining your success.
Updated and enhanced with the latest Balanced Scorecard topics, this influential book empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources, such as innovation, customer relationships, and intellectual capital, into real value. The Second Edition of Balanced Scorecard Step-by-Step includes updated case studies as well as new and expanded coverage on:
- Strategy maps, the powerful communication tools that convey to the entire workforce (and beyond) what is most critical in executing the organization's strategy
- The linkage between the Balanced Scorecard and corporate governance
- The critical importance of "strategy-centered" management meetings
- The emerging trend of the Office of Strategy Management
- The latest trends in Balanced Scorecard implementation methodology
- Post-implementation guidance
Sharing his extensive experience in developing Balanced Scorecards for Fortune 500, public sector, and not-for-profit organizations, Paul Niven takes you through the complete Balanced Scorecard journeyfrom creating powerful new performance measures that drive the execution of your strategy, to the tools necessary to make the Scorecard the cornerstone of your management processes. Whether you are a CEO, CFO, CIO, a vice president, a division or department manager, or a business consultant, Balanced Scorecard Step-by-Step, Second Edition allows you to efficiently execute your organization's strategy and successfully compete in today's business environment.See all Product Description
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Top Customer Reviews
Given the potential benefits of such a program, one which provides a measurement system that balances the historical accuracy and integrity of financial numbers with today's drivers of economic success, I strongly recommend that Kaplan and Norton's books also be consulted. The total cost seems a small price to pay for the substantial value that will be derived.
Here is how Niven organizes his material :
Part One: Introduction to Performance Measurement and the Balanced Scorecard
Its purpose is to "familiarize [the reader] with the field of performance measurement and provide a solid grounding of Scorecard background and principles."
Part Two: Step-by-Step Development of the Balanced Scorecard
Next, Niven provides his reader with "a detailed review and description of the elements necessary to construct this new and powerful management tool.Read more ›
While Robert Kaplan did write the introduction, he and Norton must be very dissappointed that they didn't write this book -- I'm certainly sorry that I didn't write it. Author Paul R. Niven provides all the tools, methodologies and steps necessary to create and execute your own balanced scorecard. He's held nothing back. It's all here. Whether you lead a local non-profit or are the CEO of a Fortune Global 500 corporation (like my clients), Niven has provided detailed step-by-step instructions for both of the key phases of the balanced scorecard project:
I. Planning Stage:
Step One: Develop objectives
Step Two: Determine appropriate organizational unit(s).
Step Three: Gain executive sponsorship.
Step Four: Build your balanced scorecard team.
Step Five: Formulate your project plan.
Step Six: Develop a communication plan.
II. Development Stage:
Step One: Gather and distribute background material.
Step Two: Develop mission, values, vision, and strategy.
Step Three: Conduct extensive interviews.
Step Four: Develop objectives and measures.
Step Five: Develop cause-and-effet linkages.
Step Six: Establish targest for your measures.
Step Seven: Develop the implementation plan.
This book is fantastic. In fact, I'm thinking about placing a bulk order for the book to give to all my clients. On second thought, why give away all the "secrets?" Seriously, this is one of the best business and management books I've read this year. Overall grade: AAA+++/Highly Recommended.
Most recent customer reviews
Adquirí este libro y no puede parar de leerlo hasta que lo terminé. Simple, bien escrito, práctico. Read morePublished on Aug. 21 2003
If you are interested in the experience of companies that implemented the BSC, read the Kaplan and Norton books. Read morePublished on Aug. 7 2003 by MAURICIO AGUIAR
This book makes BSC theory utterly accessible. It provides an appropriate amount of background for those who do not know BSC theory well, but the balance of the book is dedicated... Read morePublished on July 1 2003 by Paulindc
I have just finished writing a major paper on the application of the Balanced Scorecard within local government. Read morePublished on Jan. 6 2003
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