- Hardcover: 272 pages
- Publisher: Kaplan Publishing (Aug. 20 2002)
- Language: English
- ISBN-10: 0793149045
- ISBN-13: 978-0793149049
- Product Dimensions: 15.2 x 1.6 x 22.9 cm
- Shipping Weight: 204 g
- Average Customer Review: 4 customer reviews
- Amazon Bestsellers Rank: #450,426 in Books (See Top 100 in Books)
The Communication Catalyst Hardcover – Aug 20 2002
|New from||Used from|
Customers who bought this item also bought
No Kindle device required. Download one of the Free Kindle apps to start reading Kindle books on your smartphone, tablet, and computer.
To get the free app, enter your mobile phone number.
From the Inside Flap
"Connolly and Rianoshek refocus our attention on what technology-crazed management has often forgotten: business transformation is accelerated and achieved through effective communication. Conversation bonds and propels organizations. This book provides a roadmap for structuring conversation to bring people together and to drive toward mutual goals. Whether you are promoting a new corporate culture, implementing reengineered business processes, or planning the company picnic, the insight contained in these pages is invaluable."
Joseph B. Rubin, Partner, Ernst & Young LLP
"Every day, business leaders are involved in a thousand conversations. Connolly and Rianoshek teach us how to turn them into results. A must read."
Boyd L. Clarke, CEO, tompeterscompany!
"Working with Conversant for the last two years, I have learned that communications can alter conduct and unleash unprecedented value. I'm now using the conversation technology at HP to transform every leadership action into value for customers, partners, and shareowners. The Communication Catalyst explores the normally taken-for-granted world of conversation with insight, action research, and pragmatic tools. It's a must read for any person who wants to exponentially grow his or her ability to change the world through valuable conversations!"
Susan Burnett, Vice President, HP Workforce Development and Organization Effectiveness
"High performance conversations are the keys to the kingdom in todays chaotic business environment. In The Communication Catalyst, Richard and Mickey show you how to unlock the vast potential that exists inside every company and have fun doing it. Great storytelling!"
Mike Case, CEO, Gulf States Paper Corporation
"Anyone who believes that conversation is merely talking needs to read this book. Mickey and Richard take us deeply into the source of relational power as executives, managers, and coworkers. This book is a boat to cross the sea of miscommunication, useless meetings, and wasteful memos. Their brilliant ten principles give us a strong rudder, even when the tide is against us."
Daniel Bowling, JD, Director, Duke Law School Conflict Resolution Center
"It seems that at the root of most business problems is communication. The stories in The Communication Catalyst made me laugh with recognition, and the solutions are surefire every time. I want to tape the Ten Natural Laws to my forehead, because they are so on the money. The coaching perspective in this book is a wonderfully fresh approach, and I want all of our clients to have this book!"
Madeleine Homan, MCC, Chief Coaching Officer, Coaching.com
"The Communication Catalyst is an essential guide for every leaders personal and organizational effectiveness. You will find dozens of tried-and-true approaches to communication that I've seen work miracles both inside and outside of work."
Rayona Sharpnack, President, Institute for Women's Leadership, Inc.
"Connolly and Rianoshek lend a fresh perspective, sound advice, and insightful stories to help us turn to one another and learn from all we do."
Marcia L. Conner, Executive Director, Learnativity
About the Author
As the co-founders of Conversant, a communication-consulting firm, Mickey Connolly and Richard Rianoshek have served more than 400 organizations in 20 countries. Connolly has advised executives in multiple industries and governmental institutions on subjects ranging from managing a global workforce to high-stakes negotiations. Rianoshek is a social psychologist with expertise in group dynamics and performance management. His work has been applied in universities, police departments, and major corporations.
Top customer reviews
There was a problem filtering reviews right now. Please try again later.
Most helpful customer reviews on Amazon.com
I recommend reading some of their work on these 4 things first before purchasing, but I've noticed this same pattern across many other models you'll see people use, these guys just describe it better. For example Intel's successful "Disagree and Commit" as well as what Ed Catmull's "Creativity, Inc" (president of Pixar animation and now Disney Animation) describe are essentially based on the same principles, that helped build Pixar in to what it is, and what Disney Animation has been able to achieve on their last 4 movies. It also underlies much of what's cool about what Valve Software does in their organizational culture.
It's a structure for spotting and helping to fix issues in the way teams communicate with each other.
If you can help people to communicate well, they'll generally be able to figure out nearly any issue they may run across, this model helps you understand what's happening, and spot issues. I think it's wonderful and have applied aspects of it for the last 10 years.
"In organizational life the community is potentially much smarter than any individual. However, your ability to release the potential brilliance of the community depends to a large extent on to the quality of interaction between individuals. In today's business world, the ability to engage in high-quality conversations represents a real competitive edge."
To leverage this competitive edge, we must become masters of coordinating action. The more variables, the greater the need for clarity. We all know this. But how do you design for clarity in coordinated activity? The answer is lies within the Communication Catalyst's conversation meter. Just like Jack Welch says that you cannot manage what you cannot measure. This tool enables individuals to evaluate the quality of the interactions taking place within any given system. The meter is a dashboard with a horizontal axis from 1-100:
0-25 Pretense Focus:
Avoid Difficulty A direct conflict between what you say in one situation and what you say in another (lying, withholding information).
25-50 Sincerity Focus:
Be honest, defend my honest opinion An honest report of my point of view; includes thoughtless certainty that my view is accurate.
50-75 Accuracy Focus:
Reveal facts and compare explanations for value Separating mutually observable facts from explanation of those facts. Includes the recognition that my perceptions are not reality.
75-100 Authenticity Focus:
Clarify several essential purpose and reveal intersections for action Genuine appreciation of various views and factors, researching where they intersect for new insight and opportunity.
Most people communicate to either entertain, convince or advise. When you become more mindful to conversation you learn that the level of effectives is a direct result of the level of listening. According to Connolly and Rianoshek the true litmus test for listening is that learning has occurred. Learning? Yes, learning. How can you learn while you are defending a position? That is exactly the point.
In order to create progress and momentum in whatever goal you are coordinating through others, you must be able to create a pathway to action that includes the worries, concerns, and perspective of the others involved--this "pathway to action" is called the intersection. In order to design and intersection in conversation, one must internalize these core axioms:
All humans have purposes, concerns, and circumstances.
When people perceive you are unaware or opposed to their purposes, concerns and circumstances they resist, producing waste.
When people perceive you are aware of and sensitive to their purposes, concerns and circumstances they communicate and collaborate, producing value.
When we come to conversation with a mindset to learn and respect these axioms, we can reduce fear, confusion, and create authentic and actionable outcomes.
The Communication Catalyst is full of real examples that demonstrate not only the philosophy behind the communication model but application. Truly a breath of fresh air.
Co-author Strategy Leadership & the Soul
This is an outstanding book on communication with emphasis on converting wasteful conversations to valuable and productive ones. Its lessons are ones I draw on almost daily in working with people. We've used this book in our company for years and I'm sorry it is out of print.
Practical tools and examples make the book so valuable, an accompanying story and chapter summaries make reading easy and entertaining.
I know this book for 12+ years and can confirm that understanding grows every time you open it. A must-read for leaders, project Managers and everyone in business.