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Concierge Confidential: The Gloves Come Off---and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen Hardcover – Feb 1 2011

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Harry Potter and the Cursed Child
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Product Details

  • Hardcover: 288 pages
  • Publisher: St. Martin's Press (Feb. 1 2011)
  • Language: English
  • ISBN-10: 0312643764
  • ISBN-13: 978-0312643768
  • Product Dimensions: 14.8 x 3.1 x 21.9 cm
  • Shipping Weight: 386 g
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #465,954 in Books (See Top 100 in Books)
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Product Description


"A hilarious peek at the tricky situations a caretaker at a top New York hotel finds himself in."--Harper's Bazaar
"There's a little bit of con in concierge. It's our job."--Michael Fazio in Entertainment Weekly
"A juicy, compulsively readable ... tell-all book...How many memoirs manage to be both a quintessential show bizy beach read and a text that should be taught in every business school in the country?"--Connecticut Post

About the Author

MICHAEL FAZIO is a partner in Abigail Michaels Concierge, Manhattan’s premier concierge business, serving almost 20,000 condominiums, hotels and private clients. He has been featured in a wide variety of publications, including The New York Times, The New York Post and Crain’s New York Business, and is a recurring guest on ABC’s The View. He lives in New York City.
MICHAEL MALICE is the co-author of Made in America: the Most Dominant Champion in UFC History, a New York Times bestseller, and the subject of Harvey Pekar’s Ego & Hubris. He lives in Brooklyn.

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Most Helpful Customer Reviews on (beta) HASH(0xa73fac00) out of 5 stars 99 reviews
24 of 27 people found the following review helpful
HASH(0xa7aa9804) out of 5 stars Useful AND Entertaining Feb. 2 2011
By Bookbin - Published on
Format: Hardcover
This book is a burn of a read. I got a hold of an early copy and found I couldn't put it down. Michael's experiences in Hollywood and New York serving the notorious and wealthy are not only a lesson in good manners but pure voyeuristic fun. Riddled throughout are fascinating tidbits on upping the standard of service you get through common sense wisdom and with an arsenal of "tricks" up your sleeve. Though it's an entertaining narrative it's also a handy reference for anytime you're making a restaurant or hotel reservation, booking a flight, buying tickets, etc. Like Kitchen Confidential meets Devil Wears Prada and in a way Keith Ferrazzi's Never Eat Alone about networking.

Highly recommended.
25 of 29 people found the following review helpful
HASH(0xa7aa9858) out of 5 stars Over-promises, Under-delivers June 6 2011
By Sarah D. - Published on
Format: Hardcover Verified Purchase
I am sure that Michael Fazio is an excellent concierge and probably a very good businessman, too. However, in this book, he did not share enough gritty stories about 'madmen' or attainable secrets to make the read worthwhile. I knew I was in for it when the introduction ended with the wrong version of the word "to," and there were some typos and syntax problems in the rest of the book.

My larger problem was that I hoped for some really off-the-wall, gossip-style stories, and there were ...two. I didn't get to know the "characters" of Michael or Abby well enough to really care about the success of their business, and I didn't feel like I understood their struggles. So, I can't give this book a good score, because I was unmoved.

If you MUST read this, wait for a paperback, or borrow it from a friend. It is a beach read - at best.
16 of 20 people found the following review helpful
HASH(0xa82982b8) out of 5 stars A "How To" that will also be your guilty pleasure! Feb. 2 2011
By MS17 - Published on
Format: Hardcover
"Concierge Confidential" is more than just a handy "how to" book, it pulls the curtain back on a world most of us take for granted. Michael Fazio brings you on a entertaining trip down the hospitality line giving fun facts, insider know-how and the do's and don'ts of getting what you want (and seeing what others got!) Once you dive in, you don't come up for air until you have read cover to cover.
8 of 9 people found the following review helpful
HASH(0xa7aa9ae0) out of 5 stars Wonderful! Feb. 6 2011
By JPM - Published on
Format: Hardcover
I loved this book. It is a surprising and successful mix of useful tips and very funny anecdotes from NYC's most well-connected concierge. Mr. Fazio and Mr. Malice have written a really delightful book, both witty and unexpectedly warm.
5 of 5 people found the following review helpful
HASH(0xa7aa9c90) out of 5 stars Should have been better June 3 2013
By W. Decker - Published on
Format: Hardcover
A disconnected series of anecdotes, mildly entertaining but not very memorable. Does not read as written literature, but as a transcription of speech, including annoying repetitions of "kind of" and "(ha-ha)." Has several glaring typos. It just is not a professional effort.

Overall, the author comes across as a backstabbing toady who, by insulting and mocking his rich clients, is biting the hand that feeds him.