• List Price: CDN$ 36.00
  • You Save: CDN$ 7.34 (20%)

Save an extra CDN$ 10.67 (30%). Buy the Kindle Edition instead.
FREE Shipping on orders over CDN$ 35.
In Stock.
Ships from and sold by Amazon.ca. Gift-wrap available.
Creating Magic: 10 Common... has been added to your Cart
FREE Shipping on orders over CDN$ 35.
Used: Very Good | Details
Sold by NicPit
Condition: Used: Very Good
Comment: Pages are clean with no markings. Ships direct from Amazon!
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney Hardcover – Oct 14 2008

4.7 out of 5 stars 7 customer reviews

See all 7 formats and editions Hide other formats and editions
Amazon Price
New from Used from
Kindle Edition
Hardcover
CDN$ 28.66
CDN$ 23.70 CDN$ 11.18

See more ▸ Deals on Books

click to open popover

Frequently bought together

  • Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
  • +
  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
  • +
  • Be Our Guest: Perfecting the Art of Customer Service
Total price: CDN$ 80.81
Buy the selected items together

No Kindle device required. Download one of the Free Kindle apps to start reading Kindle books on your smartphone, tablet, and computer.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.



Product details

  • Hardcover: 288 pages
  • Publisher: Currency; 1 edition (Oct. 14 2008)
  • Language: English
  • ISBN-10: 0385523866
  • ISBN-13: 978-0385523868
  • Product Dimensions: 14.7 x 2.4 x 21.6 cm
  • Shipping Weight: 40.8 g
  • Average Customer Review: 4.7 out of 5 stars 7 customer reviews
  • Amazon Bestsellers Rank: #21,670 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

Product description

Review

“Shows the magic in leadership — and the leadership in magic! Read this book!”
-Marshall Goldsmith, New York Times best-selling author of What Got You Here Won’t Get You There, winner of the Harold Longman Award for Business Book of the Year.

“In Creating Magic, Lee Cockerell delivers his ideas about leadership in a common sense way that can really reach people and help them improve their effectiveness at work, at home, and in their communities. His valuable leadership strategies and remarkable Disney stories will ring true for everyone who reads this book.”
—Ken Blanchard, coauthor of The One Minute Manager® and The One Minute Entrepreneur

"Elegant in its simplicity and practicality, Lee has distilled many powerful leadership strategies into the lessons many of us learned as children.  They are no less relevant to our working lives.  At its core, Creating Magic is a collection of stories that reminds us to demonstrate care and respect for every member of the team and to focus our efforts not our ourselves but on the people we lead."
-George Bodenheimer, President, ESPN, Inc and ABC Sports

“Lee's common sense principles and down to earth storytelling is refreshing. His book will help leaders and managers at all levels become better in all parts of their lives."
—Lee Huebner, Director of the School of Media and Public Affairs, Georgetown University.

"… Creating Magic transcends the leadership business-speak so prevalent in modern day motivational tomes and offers a real approach to sensible and practical strategies culled from the experience of a lifetime spent in pursuit of leadership excellence.!"
-Ted J. Kleisner, President and Chief Executive Officer, Hershey Entertainment & Resorts Company

“Disney is one of the world’s prime exemplars of service having pioneered and implemented much of what is today seen as best practice in service management. Lee Cockerell has played a major role in this….For those wishing to learn how Disney has achieved its reputation for service, this will be a book to read."
-Chris Voss, Professor of Operations and Technology Management, London Business School

“In the hospitality industry, people are our most important asset. No one understands how to develop this asset better than Lee Cockerell who clearly articulates in Creating Magic how leadership environments that are committed to achieving excellence through lifelong  learning, continually honing our professional competence, maintaining personal control,  and rewarding behaviors that recognize the personal worth and reinforce the professional accomplishments of our fellow team members will create a culture of shared vision, trust and a “can do” sense of individual empowerment. The result: pure “Magic” …. Lee’s “10 Common Sense Leadership Strategies” will contribute much to the success of any endeavor.”
-Dieter Huckestein, past President - American Hotel & Lodging Association, Chairman of Conrad Hotels and President - Hotel Operations, Hilton Hotels Corporation (retired).

“Lee is a powerhouse when it comes to developing and inspiring leadership in front line employees and managers. During my years working with him at Disney and in all of my senior management positions since, I have used his leadership philosophies to successfully develop effective leaders and cultivate business environments focused on service excellence. Creating Disney Magic will be a must-read for anyone who wants to make a positive organizational difference built on highly engaged employees delivering exceptional service."
-Karl McDonnell, President& Chief Operating Officer, Strayer Education, Inc

“Lee Cockerell created a distinctly unique service culture at Disney World…Essential to fulfilling this strategy is a complete understanding of the nature of leadership which Lee spells out in his book. Managing is not enough. It takes leadership to create excellence. The formula is not limited to the hospitality industry. It works for healthcare, manufacturing, transportation and education. It applies to the government, military, and not-for-profit ventures, as well as private industry. Those who practice these lessons, and participate in such organizations, live in a better world."
- Martin K. Starr, Distinguished Professor Emeritus of Operations Management, Crummer Graduate School of Business, Rollins College

About the Author

LEE COCKERELL was the Executive Vice President, Operations, for Walt Disney World for over ten years. He continues to speak and teach in leadership and professional development on behalf of the Disney Institute. A popular keynote speaker, he frequently addresses Fortune 500 corporations, government agencies, educational institutions, and nonprofits across the country. He lives in Orlando, Florida.

See all Product description

7 customer reviews

4.7 out of 5 stars

Review this product

Share your thoughts with other customers

Showing 1-7 of 7 reviews

March 5, 2018
Format: HardcoverVerified Purchase
July 31, 2018
Format: HardcoverVerified Purchase
May 31, 2016
Format: HardcoverVerified Purchase
April 5, 2014
Format: HardcoverVerified Purchase
May 8, 2016
Format: PaperbackVerified Purchase
December 21, 2017
Format: HardcoverVerified Purchase

Where's My Stuff?

Delivery & Returns

Need Help?