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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Paperback – Sep 9 2011

4.5 out of 5 stars 95 customer reviews

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Frequently Bought Together

  • Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
  • +
  • Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
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  • Difficult Conversations: How to Discuss What Matters Most
Total price: CDN$ 45.64
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Product Details

  • Paperback: 272 pages
  • Publisher: McGraw-Hill Education; 2 edition (Sept. 9 2011)
  • Language: English
  • ISBN-10: 1259005216
  • ISBN-13: 978-0071771320
  • ASIN: 0071771328
  • Product Dimensions: 15.2 x 1.8 x 22.9 cm
  • Shipping Weight: 204 g
  • Average Customer Review: 4.5 out of 5 stars 95 customer reviews
  • Amazon Bestsellers Rank: #839 in Books (See Top 100 in Books)
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Product Description

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide


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Customer Reviews

Top Customer Reviews

By moose TOP 500 REVIEWER on Dec 31 2014
Format: Paperback Verified Purchase
Brilliant! I have been looking for ways to improve my interpersonal skills and my communication skills. This book is written well, its an easy read and offers great examples to accompany the text. It also has links to free online resources (videos) but I didn't try them.

If you're looking for a way to make difficult conversations easier to tackle, I'd highly recommend this book. There is room for improvement in everyone.

I gave it one less star than perfect as it gets a bit redundant at times, but this could be a plus for some as repetition makes concepts stick better.
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Format: Paperback Verified Purchase
This is an absolutely fabulous book that everyone should read. Patterson, et al have written a masterpiece that clearly and concisely explains how to master crucial conversations. There are several books on how to handle conversations that are difficult, but none do so in such a concise and easy to consume manner as Crucial Conversations. It's not enough that this book is available for anyone to buy, it should be part of our high-school curriculum - that skills taught in this book are that essential to success in life.
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Format: Paperback Verified Purchase
To survive in this world, we all have to communicate effectively. "Crucial Conversations" is an essential guide to doing just that. I love this book! It's written in a clear, step-by-step manner with great examples and simple exercises. As I read each page, I could clearly remember my past conversations that had gone off the rails, simply because I didn't know how to express myself any better. This book has shown me how to correct those mistakes.

If you want to take the "confrontation" out of your crucial conversations, buy this book - you deserve the gift this information provides!
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Format: Paperback
I am still around chapter 8, but I find it extremely useful and I wanted to second others' recommendations for checking out this book. I never thought that I was an expert on conversations, but I had the impression about myself that I was at least "ok". So, I didn't experience it as an enjoyable reading (especially at first), because it reminded me of so many crucial conversations in my life where I did all the wrong things, injured relationships, and got exactly the opposite results of what I intended out of a conversation or for not having the conversation at all. So it was more of an emotionally painful but sobering reading, and with some hope at the end of the tunnel, as I continue to read. If nothing else, I am now more aware than before that my skills in this area are certainly in need for improvement.

And the authors' entire premise and set of techniques are described very simply and clearly, without all the heavy wordiness and theorizing that social scientists usually use in their books. It's very practical, short sweet and to the point, which I personally appreciate very much. I understood better through this little book what Kaheman tried to bring across in his large book "Thinking Fast and Slow" regarding the interaction of System 1 and System 2, even if the authors did not use these terms at all.

I am not promising that we won't be struggling with improving our crucial conversations for as long as we live even after reading the book, but even if we are able to remember even a couple of the tips and implement them during our next high-stakes conversation, it might make a big difference to an important relationship in our lives. And there lies my hope.
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Format: Kindle Edition Verified Purchase
This book doesn't really talk too much about the 'how'. Instead, it gives you a lot of examples of how conversations got heated up.

Although the author did give examples about how to have crucial conversations, the amount is actually very small. I find myself flipping through pages trying to find the 'how', but only found numerous embarrassing and awkward situations with no solutions attached.

Not satisfied at all.
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Format: Paperback
What is a crucial conversation?

According to the authors, opinions vary, the stakes are high, and emotions run strong. This can involve ending a relationship, asking a friend to repay a loan, giving the boss feedback about bad behavior, critiquing a colleague's work, or giving an unfavorable performance review.

You have three choices about such conversations. You can avoid the conversations, face them poorly, or face them well.

This book focuses on the last, providing practical advice about how to keep your own cool while encouraging everyone else to do she same. You can save a lot of time in reading and understanding the book if you look at figures 10-1 through 10-4 beginning on page 182 before you get very far. It's a helpful overview of the authors' point of view.

The book's strengths come in the authors' sympathy with those who have trouble holding such conversations, the many examples and advice on how to deal with difficult situations.

The book's main weakness comes in a desire to encapsulate the key lessons into ACRONYMS like STATE and ABCs. While they are nifty acronyms, I couldn't remember what they stood for by the next page. Something more visual at each stage would have helped me out.

I also think that the book would have benefited from more advice on how to be empathic with the other people involved.

But if you normally handle such situations by running the other way, screaming or slamming the door, this book will help you develop much more constructive habits that will leave you feeling better about yourself.
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