Crucial Conversations: Tools for Talking When Stakes are High Audio Cassette – Abridged, Audiobook
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"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R. Covey --This text refers to an out of print or unavailable edition of this title.
From the Back Cover
"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
- Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.--This text refers to an out of print or unavailable edition of this title. See all Product Description
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Top Customer Reviews
If you're looking for a way to make difficult conversations easier to tackle, I'd highly recommend this book. There is room for improvement in everyone.
I gave it one less star than perfect as it gets a bit redundant at times, but this could be a plus for some as repetition makes concepts stick better.
If you want to take the "confrontation" out of your crucial conversations, buy this book - you deserve the gift this information provides!
And the authors' entire premise and set of techniques are described very simply and clearly, without all the heavy wordiness and theorizing that social scientists usually use in their books. It's very practical, short sweet and to the point, which I personally appreciate very much. I understood better through this little book what Kaheman tried to bring across in his large book "Thinking Fast and Slow" regarding the interaction of System 1 and System 2, even if the authors did not use these terms at all.
I am not promising that we won't be struggling with improving our crucial conversations for as long as we live even after reading the book, but even if we are able to remember even a couple of the tips and implement them during our next high-stakes conversation, it might make a big difference to an important relationship in our lives. And there lies my hope.
Although the author did give examples about how to have crucial conversations, the amount is actually very small. I find myself flipping through pages trying to find the 'how', but only found numerous embarrassing and awkward situations with no solutions attached.
Not satisfied at all.
According to the authors, opinions vary, the stakes are high, and emotions run strong. This can involve ending a relationship, asking a friend to repay a loan, giving the boss feedback about bad behavior, critiquing a colleague's work, or giving an unfavorable performance review.
You have three choices about such conversations. You can avoid the conversations, face them poorly, or face them well.
This book focuses on the last, providing practical advice about how to keep your own cool while encouraging everyone else to do she same. You can save a lot of time in reading and understanding the book if you look at figures 10-1 through 10-4 beginning on page 182 before you get very far. It's a helpful overview of the authors' point of view.
The book's strengths come in the authors' sympathy with those who have trouble holding such conversations, the many examples and advice on how to deal with difficult situations.
The book's main weakness comes in a desire to encapsulate the key lessons into ACRONYMS like STATE and ABCs. While they are nifty acronyms, I couldn't remember what they stood for by the next page. Something more visual at each stage would have helped me out.
I also think that the book would have benefited from more advice on how to be empathic with the other people involved.
But if you normally handle such situations by running the other way, screaming or slamming the door, this book will help you develop much more constructive habits that will leave you feeling better about yourself.
Most recent customer reviews
Excellent tools taught that can be used in business or personal life. Written so that it is easily understood. Read morePublished 19 days ago by Amazon Customer
Product arrived promptly as promised. This was appreciated as it is a text for on line fitness course.Published 5 months ago by Annie
We are working through this book as part of a workplace book club. I like that the concepts are applicable to all kinds of everyday interactions; with coworkers, family, friends,... Read morePublished 5 months ago by Amazon Customer
Very relevant to the workplace, learnings all leaders can benefit from. Definitely has enhanced the leadership skills at our businessPublished 6 months ago by Scott Levere
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