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The Cult of Efficiency Paperback – Aug 1 2002

5.0 out of 5 stars 1 customer review

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Product Details

  • Paperback: 328 pages
  • Publisher: House of Anansi Press; Revised ed. edition (Aug. 1 2002)
  • Language: English
  • ISBN-10: 0887846785
  • ISBN-13: 978-0887846786
  • Product Dimensions: 12.9 x 2.2 x 20.1 cm
  • Shipping Weight: 340 g
  • Average Customer Review: 5.0 out of 5 stars 1 customer review
  • Amazon Bestsellers Rank: #192,144 in Books (See Top 100 in Books)
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Product Description


A timely and layered treatise on the idea of efficiency, the changing role of the state, accountability and choice. -- Globe and Mail

From the Publisher

This lecture is 5 hours. --This text refers to an out of print or unavailable edition of this title.

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By A Customer on Feb. 19 2006
Format: Paperback
This book should be mandatory reading for anyone who influences or develops public policy, especially as it pertains to health care and education. Gross-Stein competently and logically examines the differences between public goods and consumer goods and relates those differences to the current social arguments supporting public versus private approaches to delivering the values of public goods. She discusses how efficiency, in our modern lexicon, has become described as an end in itself instead of being a means to an end. One of the key questions she investigates whenever there is a stated goal of efficiency is, "efficient at what?" She speaks of how the language of efficiency is used to promote private interests and erode public interests. The book also covers the transparency and accountability dynamics of public vs. private enterprises. The book is easy to read and will hold the attention of anyone interested in 2 of the most fundamental social issues of Canadian society.
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Most Helpful Customer Reviews on (beta) HASH(0x9f50ab40) out of 5 stars 1 review
1 of 1 people found the following review helpful
HASH(0x9f83c534) out of 5 stars Does Efficiency Make Good Policy? May 19 2012
By L. King - Published on
Format: Paperback
A nurse's remark on how delaying the discharge of her elderly mother from the hospital would negatively affect the unit's performance statistics led Professor Stein to a series of questions: Is efficiency desirable as a public good? Is efficiency actually a justification for other goals, and if so what are they? Do we have a common understanding of what efficiency means and can it be measured for social goods as it is for material production?

To some extent we get what choose to measure which is not necessarily what we either want or need. One trap that the health system can fall into is substituting throughput for efficiency focusing more on cost-containment rather than long term effectiveness. Stein also examines the case of school vouchers where the ostensible goal is to improve quality but the underlying ethos is equality. She finds that that where vouchers are equitably available for everyone (Cleveland, Chile, Ontario), the system favoured the privileged and added to inequality, whereas in Michigan vouchers were only offered to the poor, which achieved the desired goal. Costs weren't lowered but effectiveness was raised.

In practice a free market is rarely if ever efficient in terms of waste, yet it generates enough wealth to make up for it. In the case of government we have a single payer that contracts out to a number of private or public contractors, however price alone is not the sole benchmark. She notes that the utilitarian Jeremy Bentham introduced the notion of accountability. While we turn away from government to provide services we turn back to it to provide standards and monitor quality.

The final chapter looks at a new trend, that governments not only give us the citizen-consumer the liberty to choose, but the additional notion that they guarantee the availability of choice.

The book is organized into six chapters and was originally delivered on CBC radio and in a public forum in six parts for the annual Massey lectures in 2001. There is also short postscript chapter on the nature of Security in the Post Industrial Age, apropos of 9/11. Stein concludes that efficiency is more a means than an end, a process, not a value, a cultic shibboleth that that masks unstated goals. And perhaps it would be better if we say more precisely what we mean so that we achieve what we want.