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Customer Loyalty 101 - Revised and Updated: How to Grow Your Circle of Loyal Customers and Why the Millions of $$$ in Customer Service and Phone Skills ... Haven't Worked (Honor in the Marketplace) by [Morey, Jackie]
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Customer Loyalty 101 - Revised and Updated: How to Grow Your Circle of Loyal Customers and Why the Millions of $$$ in Customer Service and Phone Skills ... Haven’t Worked (Honor in the Marketplace) Kindle Edition

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Length: 107 pages Word Wise: Enabled

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Product Description

Product Description

#1 Amazon Bestseller in Customer Service
#1 Amazon Bestseller in Professional Development
#1 Amazon Bestseller in Education
#1 Amazon Hot New Releases

Don't let your Competitors beat you to this book...go get your copy NOW!

Who Is This For?

If you are in business as an Entrepreneur, Legal, Financial, or Accounting Professional, a small to medium business Owner, a Manager, Supervisor or someone who interacts directly with customers AND…

• You’re tired of losing valuable clients, and have had enough of customers leaving your company or practice

• You’ve had enough of the gut-wrenching stress and dejection every time customers post negative online reviews

• You want to halt the trend of finding out that your angry or merely satisfied customers are flocking to your competitors

• You want to stop your online reputation from further being damaged

• You’d like to significantly boost your revenue

• You want to thrive and not just survive in a challenging Economy

• You and your staff want to master the easiest and most effective way of taking care of angry or disgruntled customers

• You’d like to build rapport, connect more meaningfully with your customers, and tap into the most powerful marketing strategy in the world which is word-of-mouth advertising then this Book is just for you.

Your Window of Opportunity to Stand Out and Distinguish Yourself Amidst the Average or Mediocre

Research shows that businesses who provide poor customer service will not only lose sales, but invariably also lose their customers to competitors. It is costing businesses an average of $289 per Lost Customer per year.

Multiply that one customer whose average lifetime with the company is hypothetically 5 years, and that’s $1,445 of lost revenue…for just that one customer.

If that same business loses 2 customers in one year, that’s $2,890 of squandered revenue.

And that’s not even taking into account all the referrals that those customers could’ve sent their way. And the referrals of those referrals.

Can you see how lost revenue can rapidly and exponentially escalate?

According to the American Express 2011 Global Customer Service Barometer, an annual report conducted by Echo Research in 10 nations.

• “Good customer service leads to repeat business”

• “Poor service leads to lost sales”

• “Consumers are more likely to tell others about their poor customer service experiences”

• “Consumers will switch brands to get better Customer Service”

In the American Express 2012 Global Customer Service Barometer, here are their findings.

• “Consumers think businesses are paying less attention to providing good customer service.”

• “Only 7% of consumers said that the customer service experiences they have with companies usually ‘exceed their expectations’ (compared to 6% in 2011) and 31% said that companies usually ‘miss their expectations’ for customer service (compared to 29% in 2011)."

• “Most consumers still believe that companies are helpful, but aren’t doing anything extra to keep their business.”

• “Consumers will spend more with companies that provide excellent service.”

We'd appreciate it if you would please write a short review of this book. Thanks so much.

Disclaimer: This book is very similar to "How to Stop Losing Patients NOW." But Customer Loyalty 101 caters more to companies and businesses that are not in the Healthcare industry.

About the Author

In October 2014, Jackie became a two-time #1 Amazon Bestselling Author for her books: "Customer Loyalty 101" and "How To Stop Losing Patients NOW" You know those complex, sensitive Company-to-Customer or Healthcare Provider-to-Patient issues that need to be handled with TLC and get to Win-Win? Jackie solves that. Jackie Morey is a nationally recognized Customer Loyalty Strategist, founder and CEO of Customer Strategy Academy. She has served thousands of customers, entrepreneurs, service professionals, executives, and companies both nationally and internationally from all ages, and a wide variety of socio-economic and ethnic backgrounds With over 30 years of experience, she has served clients from Microsoft, Boeing,, Deloitte, other Fortune 500 companies, as well as small to medium business owners, financial professionals, legal firms, healthcare providers and healthcare companies. She helps them achieve success in... ...Creating Raving Fans ...Achieving Win-Win through Stress-free Negotiation ...Sales and Marketing ...Team Building ...Revenue Collection and so much more Happily married to her husband Jim, they have a son and a daughter who "make them proud" every day. They live in a beautiful Pacific Northwest suburb of Seattle. She honed her skills in Customer Loyalty, Team building, Business Negotiation, Project Management, and Sales & Marketing in these industries: Healthcare, Telecommunications, Oil & Gas, Import-Export, Storage, Technology retail, Food services, Coaching, Online Training and Digital marketing. But she didn't start that way. She was a shy high school teenager and had to overcome challenges and obstacles, which are what have helped shape who she is today. Jackie's Bachelor's degree is in Engineering. But her passion is business, connecting with people, and transferring the wealth of knowledge she's gained from the University of Hard Knocks with over two and a half decades of experience - to you. She is a recognized Revenue-Generator, Relationship Ambassador, Topnotch Solution Provider / Creative Problem-solver, Peacemaker, and Team-builder. Connect with Jackie:

Product Details

  • Format: Kindle Edition
  • File Size: 7832 KB
  • Print Length: 107 pages
  • Simultaneous Device Usage: Unlimited
  • Publisher: Customer Strategy Academy (June 25 2014)
  • Sold by: Amazon Digital Services LLC
  • Language: English
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Enhanced Typesetting: Not Enabled
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #934,285 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Most Helpful Customer Reviews on (beta) HASH(0x9d001e28) out of 5 stars 13 reviews
2 of 2 people found the following review helpful
HASH(0x9dcc08d0) out of 5 stars An excellent solution to a growing problem. Oct. 3 2014
By Dennis Eagle - Published on
Format: Kindle Edition Verified Purchase
As a business owner, I see failure in Customer Service as a wound that's bleeding out revenues resulting in a shrinking bottom line. In a virtual world with access to so many potential customers we seem to lose the value of one. This disease of low quality customer service seems to be afflicting business personal from C-level Executives to the Maintenance staff while yielding diminishing revenues. Jackie's book on Customer Loyalty 101 provides three simple disciplines to remedy this growing problem. And she promises it can work in any industry at any level.

Marketing is one of our chief investments but Repeat and Referral Clients cost very little. Going forward, the the simple disciplines of "The 3 Keys of Customer Loyalty" will be taught to each of our staff. I gladly recommend this author and book.
2 of 2 people found the following review helpful
HASH(0x9dcc0b1c) out of 5 stars Refreshing! Sept. 20 2014
By Gabriela Gonzalez - Published on
Format: Kindle Edition Verified Purchase
What a refreshing viewpoint on customer service! I've read many books and attended many seminars on this topic, but not one of them addressed the valuable information this short book provides. It's clear, concise language helps you put principles into practice right away. I can't wait to see the results of applying these simple techniques. I highly recommend this book to anyone in the service industry who wants LOYAL customers.
2 of 2 people found the following review helpful
HASH(0x9dcc0ae0) out of 5 stars I highly recommend this book Oct. 11 2014
By Dayna Belcher - Published on
Format: Kindle Edition Verified Purchase
I highly recommend this book. Jackie is a premier problem-solver and trainer in her field, producing unequaled customer service results. As an entrepreneur I found her content to be a welcomed antidotal answer to an ever-growing problem in the market place.
2 of 2 people found the following review helpful
HASH(0x9dcc0dd4) out of 5 stars Excellent information. Much of the service industry has forgotten ... Oct. 1 2014
By Sandra Quiring - Published on
Format: Kindle Edition Verified Purchase
Excellent information. Much of the service industry has forgotten that "customers" pay our bills.
This is a reminder that kindness and common sense need to prevail in the work place. Well written!
2 of 2 people found the following review helpful
HASH(0x9dcc0e34) out of 5 stars A business book talking about what's really important for long term success Oct. 6 2014
By Simon Black - Published on
Format: Kindle Edition
In this book Jackie has reminded me of the importance of building a strong loyalty base with customers, Practical and insightful this book shows you how to thrive and not just survive in today's tough economy!