DeLonghi EO1270 6-Slice Convection Toaster Oven
|List Price:||CDN$ 168.00|
|You Save:||CDN$ 8.01 (5%)|
- Cleanup is a breeze with the Durastone II interior; just wipe with a damp sponge
- Control cooking program and temperature with the easy-to-use controls
- 1 Year Parts and Labor
There is a newer model of this item:
Customers Who Viewed This Item Also Viewed
Make a complete meal for your family right on your countertop with this unique convection toaster oven from De'Longhi. It's the best substitution for your conventional oven; it's large enough to make an entire meal while saving on energy by not having to fire up the oven for every meal. It doesn't get any easier than this. The interior is large enough to cook two 12 pizzas or bake an entre and side dish. You can also make anything from toast, bagels or English muffins with the large 6 slice toast capacity. The Durastone II enamel interior and slide out crumb tray make cleanup of any meal a breeze. This oven has user-friendly dials that allow you to easily control the cooking program and temperature of whatever it is on your menu. The settings featured on this multi-functional oven include bake, bake with convection, defrost, broil, toast, slow bake and keep warm functions for precise and convenient cooking.
What Other Items Do Customers Buy After Viewing This Item?
Top Customer Reviews
It has no electronics to fail
The dials are perfect
The temperature is accurate
Replacement parts are available if needed
Will last for years and years
Most Helpful Customer Reviews on Amazon.com (beta)
It was awful-it would only toast bread on one side-the bottom elements did not heat.
I returned it the same day.
What a shame it is for DeLongi to ruin its reputation with such an inferior product.
Kathleen A Loreng
I purchased the top of the line Delonghi DO-1289 Convention Toaster Oven on Sept. 4, 2012 (which...BTW...has now been discontinued). Within a few months the control knobs became less responsive and it later became apparent the unit was going to need to be repaired or replaced. Not a big deal, these things happen....so I called "Customer Care" which (as you will read) has turned out to be an extreme exercise in patience.
My first attempt was on May 24, 2013 at 10:17am (central time...where they are located). After navigating their phone tree (which we are all now accustomed to) the recording told me my call would be answered in 2-3 minutes (great I thought), but after waiting 54 minutes (and never actually speaking to a live person) I figured something was wrong (or they were inconveniently closed on Fridays or something) and I hung up.
I called back on May 30, 2013 (Thursday) at 3:42pm (CST), but gave up after 7 minutes as I realized the 2-3 minute expectation they set was not going to be met and I did not have another hour to waste.
Third time is a charm they say, and on June 4, 2013 (Tuesday) at 1:35pm (CST), after waiting on hold for approximately 42 minutes (the total call time was 49 minutes) I finally reached a representative...things were looking up! I told the rep my problem and she created a case, told me the procedure, and sent me a confirmation email which reiterated the return procedure and mailing address.
Now here's the tricky part...their procedure is that you cut the cord from your Toaster Oven (rendering it completely useless), mail the cord to customer care and then wait for a replacement. (Why they don't immediately send out a replacement like other companies do (HP as an example) prior to sending in the defective unit is beyond me, but that's the procedure so I played along). We opted to wait two weeks until the kids were out of school before officially "cutting the cord". (Note: The cord was mailed using Tracking/Delivery Confirmation).
On June 21st, 2013 the severed cord was confirmed (by USPS) to have been delivered to Delonghi "Customer Care-less".
On June 26th, 2013 at 3:37pm (CST) I called Delonghi to confirm receipt of the cord and to get an update on when I should expect a replacement. The call took 21 minutes to complete...a vast improvement over previous calls, BUT....to my growing disappointment, the rep proceeded to tell me she could not find my case in the system and nothing had been initiated yet. After more waiting she was finally able to confirm they had received the cord, and that the unit was in fact under warranty...glad we got that behind us (again)! Not to worry, she said, she had processed the order and a replacement would be on its way shortly.
On July 9th at 3:07pm (CST) I logged another call (that lasted 54 minutes...again). It had been two weeks and NO replacement or correspondence of any kind. This time I am told the unit is out of stock and they don't know when they will have more units available. They offer to send me a lesser quality Toaster Over...to which I refuse. Completely frustrated at this point, I ask to speak to a manager, and it turns out the manager doesn't know any more than the service rep... so I insist the manager talk to someone at the corporate level who actually knows what's going on and to give ME a call back with an update as to when I can expect a resolution.
On approximately July 12th I receive a message from the service department manager letting me know that she still had not been able to determine when a replacement unit would be available and she suggested that I call back in a week to see if they would have more information at that time. (Seriously?)
On July 16th I place another call at 12:20pm (CST), which lasts 30 minutes. Again I am told the unit is out of stock and they have no further information on when they will be receiving more. I elect to continue waiting rather than accepting an inferior product for replacement.
August 6th I place a call at 10am (CST) that lasts only 12 minutes! (Hooray) The rep seems very knowledgeable and professional. She informs me that the Toaster Oven I have been waiting for has been discontinued and again she offers to replace it with the lesser quality unit...and again I refuse. I state that since you are unable to replace my unit with a like or better quality unit I would like a refund of my purchase price. She confirms she can do that and asks that I send her a copy of my purchase receipt (which they already have...but I send again via fax as requested).
At this point I think it's done and figure I can expect a refund check within 3-4 weeks...and Delonghi will soon be out of my life forever....but sadly the story doesn't end here.
On August 29th I realize I have not received the refund check nor any further communication, so I log yet another call at 12:33pm (CST) that lasts 19 minutes. This time I am told that the service department is no longer able to issue refund checks and that my only option is to accept a lesser quality replacement unit. I tell the service rep this is unacceptable and again I speak to the same (useless) service manager. After getting nowhere with her, and realizing the service department has no authority whatsoever, I ask to speak to someone from the corporate office. I'm told she is not allowed to give out that phone number (if that doesn't tell you something about the company I'm dealing with I don't know what does), but she will have someone call me...and then she adds "next week". I remind her that it's Thursday and I would like a call back today or tomorrow, as that should be plenty of time for her to relay the message and for someone from corporate to call me back...especially after everything I've been through. Today is Wednesday, September 4th and I have yet to receive a call from Delonghi Corporate to resolve this issue once and for all...so to you I say BUYER BEWARE!
As a side note, we replaced the DEFECTIVE Delonghi Toaster Oven with a Breville BOV800XL Toaster Oven and it is hands down a far better product!
This product works very nicely as a small convection oven. I do not like it as a toaster, it is too slow. The control knobs are troublesome. The middle knob (the timer, determines how long it remains on, that is, how dark the toast gets) is especially likely to break. You can get replacement knobs from a Vendor here on Amazon. I also found a way to fix a broken knob. The part that breaks is the central piece into which the shaft from the timer device fits. Take some epoxy putty and shove it into the middle of the back of the knob, where the shaft goes. Then spray some cooking oil onto the shaft and carefully push the knob onto the shaft, creating a mould of the shaft. Carefully remove the knob, clean the shaft, and wait for the epoxy putty to dry.