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Delivering Happiness: A Path to Profits, Passion, and Purpose Audio CD – Audiobook, Unabridged
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This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical. -- Tim Ferriss, #1 New York Times Bestselling Author Of The 4-Hour Workweek In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness. -- Gretchen Rubin, Author Of The Happiness Project --This text refers to the Paperback edition.
About the Author
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
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Top Customer Reviews
Looking at the book from a learning and development angle I take 3 things out of it.
1. We need to be sure that our learning interventions connect people to purpose, community and their world.
2. There is no substitute for hard work and repetition. The were able to achieve results by working hard and practicing. Are we giving learners that chance with the training we design.
3. You can formalize informal learning,Zappos practice of having a library and those books being part of a formal development curriculum are a great example of informal learning furthering business results.
I was disappointed in one element of the book.Tony glosses over a central element of his success, his skills as a software developer are glossed over. All the culture and warm feelings in the world won't help you without technical expertise, great processes and skills at doing something. Expertise, process and skills are the ticket to entry and it's culture that allows you to last and enjoy success.
It's a worthwhile read for learning pros. From [...].
"I had decided to stop chasing the money, and start chasing the passion" says Tony Hsieh early in his book.
Of course, it wasn't as simple as that, and you find out the struggles, the sacrifices and hard decisions Tony made during his career to date (which by the way is not a long one ... he's so young!).
His story is one of blazing your own trail when the one everyone else uses just doesn't quite work for you. It's about creating vision and purpose for your business, your team and yourself. And most of all it's about contribution - to yourself, to your company, to others.
And a big bonus at the end is Tony's advice on happiness. What is happiness to him and how you can find more happiness in your life, your job or your business. His purpose is to contribute to a happiness movement to help make the world a better place. Pretty powerful isn't it?? So is the rest of the book. READ IT!
To me, most valuable part(s) of the book is story of building company culture and sense of belonging and connection to your job. The other one, maybe not so obvious, is how many times Tony's bussinesses were hanging on a brink of bankruptcy. Something you don't read about often and something that is very, very common. This story teaches you that if you want to succeed in what you are doing there's no giving up and it is not a walk in the park if you want to make big things.
Most recent customer reviews
quick simple read but gave some insights into the mind and methods of the culture at Zappos.Published 2 months ago by Amazon Customer
An inspiring call to action. Worth every second spent reading or listening to.
This book has fundamentally changed the way I look at customer service delivered personally or... Read more
A Great Read. I admire how Mr Hsieh turned his life around.
Dr Shahin Pourgol
This has to be one of the entrepreneur's staple diet reads. Tony Hsieh shares his business success stories in an easy to read style with credible advice on what makes a great... Read morePublished 14 months ago by Conny Millard
Truly great. I got goosebumps reading this. More companies needs to be built around this philosophy.Published 15 months ago by Nylac
Very good story narrated in an unusual style, the narrator not taking himself to seriously, which is a good thing. Read morePublished 21 months ago by Mercille Pierre-Luc
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