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Difficult Conversations: How to Discuss What Matters Most Paperback – Nov 2 2010

4.6 out of 5 stars 14 customer reviews

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Frequently Bought Together

  • Difficult Conversations: How to Discuss What Matters Most
  • +
  • Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
  • +
  • Getting to Yes: Negotiating Agreement Without Giving In
Total price: CDN$ 40.69
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Product Details

  • Paperback: 352 pages
  • Publisher: Penguin Books; Revised edition (Nov. 2 2010)
  • Language: English
  • ISBN-10: 0143118447
  • ISBN-13: 978-0143118442
  • Product Dimensions: 12.7 x 1.5 x 19.8 cm
  • Shipping Weight: 249 g
  • Average Customer Review: 4.6 out of 5 stars 14 customer reviews
  • Amazon Bestsellers Rank: #1,822 in Books (See Top 100 in Books)
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Product Description

About the Author

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)

Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.


Customer Reviews

4.6 out of 5 stars
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Top Customer Reviews

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Difficult Conversations is an excellent read and is filled with great content and ideas for handling conversations when they get tough. I highlighted all over this book and dog-earned many pages (I'm that kind of reader). However, while I exited reading this book with some great ideas, it didn't give me a clear model in my mind for attacking those conversations. Difficult Conversations is an excellent read and worth the time investment, but if you're only going to read one book of this kind, Crucial Conversations (Patterson, et al), might be a better option.
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I whole heartedly recommend this book for personal and professional reasons. I am a teacher and have used its techniques for dealing with conflict with students, colleagues, friends and family.
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When I first read "Difficult Conversations", I was immediately struck by the simplistic manner in which its authors were able to offer constructive approaches on "How To Discuss What Matters Most"! I have now read this little gem at least four times, with each reading offering more insight than the previous on an issue with which many of us struggle daily in both our private and professional lives.
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We purchased this book as a tool for the introduction of Core Competencies! A great tool for the Advocating for Others competency! And a lot cheaper than anywhere else!
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Insightful discussion on what each person brings to a conflict and how each of our contributions affects the situation. Offers clear direction on having a difficult conversation successfully.
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I wish I had had this book while I was working as an administrator. Now retired, I have found it a great help in navigating the sometimes stormy waters with family and friends.
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Excellent! I like that it takes you into everyday situations to consider improving communication and conflict resolution.
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