The Dream Manager Hardcover – Aug 21 2007
Customers Who Viewed This Item Also Viewed
No Kindle device required. Download one of the Free Kindle apps to start reading Kindle books on your smartphone, tablet, and computer.
Getting the download link through email is temporarily not available. Please check back later.
To get the free app, enter your mobile phone number.
The business statistics are astounding: high percentages of detached, ready-to-exit employees; soon-to-occur vacancies among top executive and middle-manager ranks; and a growing chasm between employees and the organizations they work for. From Gallup to corporate human resources gurus, myriad solutions have been proposed. Yet Kelly, consultant and author (The Rhythm of Life, 1999; The Seven Levels of Intimacy, 2005, among others), proffers an idea that seems simple to implement. His philosophy is that organizations can only become best versions of themselves if their employees can realize that same opportunity. Center stage is the Dream Manager, an individual (or group) devoted to helping workers achieve personal life goals. His fictional parable plays out the story of Admiral Janitorial Services, a cleaning company plagued with extraordinarily high turnover. Presto digito! Within months of hiring a Dream Manager, employees stayed. Profits increasedand customers clamored for information. It is true that the pursuit of dreams "creates passion, energy, enthusiasm, and vitality." It is also true that, without solid proof, few businesses will explore this avenue. Jacobs, Barbara
"I loved this book! It provides significant insights into living a happier, healthier, more rewarding life."
"The Rhythm of Life is a treasure for all those who dare to believe that there is a best-version-of-themselves...Miss it at your peril!"
"The real beauty of Matthew Kelly's breakthrough is that it is one of those rare discoveries that is as beneficial for employees as it is for a company's bottom line."
What Other Items Do Customers Buy After Viewing This Item?
Most Helpful Customer Reviews on Amazon.com (beta)
Kelly builds on the concept of connection (See Michael Stallard's "Fired Up or Burned Out) to meet basic human psychological needs for respect, recognition, belonging, autonomy, personal growth, and meaning. The connector is the Dream Manager who connects the employees' now to their dreams and a better tomorrow.
The fable Kelly tells is based on a true story in which a janitorial services company had a chronic annual turnover rate of 400%. The fictional General Manager, Simon, is frustrated since he is operating more as a full-time "lead recruiter" rather than GM.
After numerous unsuccessful studies to define the problem, Simon's senior assistant suggests they learn what the employee's dreams are then find a way "to connect their job today with their dreams for tomorrow." Making money without a dream to fulfill is pointless and obscene. "Life is about living our dreams."
The company goes on to implement "The Dream Manager" program (the program's implementation and evolution is described in detail). The program results in improved morale and loyalty, and a drop in the annual turnover rate to 12% while gross revenue tripled. The number of employees grew only to 743 from 407 (less than 200%) during the same period.
The story of Rita serves as an example of a dream fulfilled. Rita, a 42 year old woman, had a dream to own a home. No one in her family ever owned a home. Within 132 days she owned her first home. This dream was not fulfilled with an increase in pay, company bonus or a gift but rather, with the involvement of a Dream Manager who worked with her to develop a program of saving and house/loan shopping. Once in her home, Rita commented that no one had ever asked her what HER dreams were.
Do you know the dreams of those around you? "You can ignore people's dreams, but it will be at your peril. You are free to ignore your children's dreams, your spouse's dreams, your employee's dreams, and your nation's dreams. But in each of these areas of life, you will pay an enormous price if you do." Dreams are invisible but powerful. With a "Dream Manager" you make them visible then harness their power.
Since his real life experience with implementing the Dream Manager program, Kelly has founded Floyd Consulting (Chicago, Illinois) to help companies in its implementation.
And since reading "The Dream Manager," I have begun to find out the dreams of my employees. I have also added the question, "What are your dreams?" to interviews of potential employees, suppliers, and consultants...and I have given copies of the book to: my wife, a real estate agent; two friends who are financial planners; another CEOl; and an inner-city high school teacher. All, like me, are in a position to be effective Dream Managers.
And in closing, it would be accurate to say Kelly's book really is about "self" not just "the other" as there is a lot of receiving when one gives.
By really listening to employees and finding innovative solutions that appear to cost, but really pay back-and pay back big time, Simon finds the real key to employee satisfaction, full engagement, and reduced turnover, as well as profitability. For example, running employee shuttles to help people get to their jobs because many don't have cars, and the buses don't operate on the schedules when they clean buildings.
Ultimately, this is where the Dream Manager comes in-someone who asks people what their dreams are and then helps them to create plans to reach them. Simon and Greg, together with the executive team and the Dream Manager, show the employees that the company is committed to helping them achieve their dreams-and the employees respond with increased performance, lower turnover, fewer sick days, and greater productivity.
Kelly helps the reader realize the importance of motive in making the concept of a Dream Manager work. Though the story is fiction, the facts quoted are alive and well in every industry. Hearing of the employees' dreams that come true because of the company's commitment, will bring tears to your eyes. Executives and managers reading this book will long to make the same things happen for their own employees-and they can. The final section of the book lays out a step-by-step plan for individuals, managers, or organizations to implement their own Dream Manager process.
Armchair Interviews says: Everyone will want to work for a company with a Dream Manager program.
Look for similar items by category
- Books > Business & Investing > Management & Leadership > Leadership
- Books > Business & Investing > Management & Leadership > Management
- Books > Business & Investing > Management & Leadership > Motivational
- Books > Health, Fitness & Dieting > Psychology & Counseling > By Topic > Motivation
- Books > Professional & Technical > Business Management > Management & Leadership > Leadership
- Books > Professional & Technical > Business Management > Management & Leadership > Management
- Books > Professional & Technical > Business Management > Management & Leadership > Motivational
- Books > Science & Math > Behavioural Sciences > Behavioural Psychology