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Extraordinary Customer Service: Beyond the Extra Mile in Loyalty Marketing Paperback – Sep 8 2012
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Most Helpful Customer Reviews on Amazon.com (beta)
Few months later, I had the chance to invite The Author, who was traveling to a business meeting in London, to stay at one of our places in London. What we learned from JM Enage is priceless; going beyond the extra mile brought us so much repeat business and Loyalty from our customers but, most importantly, confirmed our belief that we can make the difference in your travel experience.
Instead of conserning ourselves with giant marketing costs, we applied everything we learn from this book, to our own Family business, which now, is expanding globally.
The Extraordinary Customer Service is our first call in all our endeavours and we do not start a new project without reading the...bible. Thank you J.M. "Chem" Enage
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