Itil V3 Foundation Certification Exam Preparation Course in a Book for Passing the Itil V3 Foundation Exam - The How to Pass on Your First Try Certifi Paperback – Jun 1 2009
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Top Customer Reviews
It this book readable - NO! Extremely dry
Shell you be able to pass ITIL only with this book - NO! Not if you are not ITIL expert!
Is this study guide - NO? This is not study guide. The title is wrong!
Are there practical examples? - A few (less then 5)
Print and graphic - The list expensive printout and very pure graphics. Most figures are black and white copy of color original. Not easy to read and follow.
So why I gave this book a 2 starts? Because this is more a short reference ITIL pocket book then tutorial. Once when you have a solid knowledge about ITIL (picked from other sources and practical experience) then you will find value in this reference book. You can quick compare different processes and pick up key concept of each phase.
The mind maps are very practical but difficult to read in the paper version. I can understand why more effort is not added hire.
Also 80 exam questions are pretty close to the real one, but it was only 80!
I will keep this book in my bookshelf as ITIL pocket reference guide only.
Most Helpful Customer Reviews on Amazon.com (beta)
All the information in this book can be obtained off of the Internet for free. Very disapointed and being returned for a full refund.
A lot of ITIL is common sense practices but unless you have worked in an IT operations environment where you actually interacted with the service desk and change management and fulfillment you might not grasp this info quickly. I used this book as a cram guide in addition to the info and documentation that I was provided in the course and I passed. This guide is quick and concise with providing info on the different processes. I recommend it to anyone that wants a study guide to supplement the trainign they are getting.
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