- Product Dimensions: 67.4 x 26.9 x 55 cm ; 17 Kg
- Shipping Weight: 17 Kg
- Item model number: 520-1070
- ASIN: B005M1AG4C
- Date first available at Amazon.ca: Nov. 18 2011
- Average Customer Review: 1 customer review
- Amazon Bestsellers Rank: #576,522 in Electronics (See Top 100 in Electronics)
HP Touchsmart 520-1070 Touchscreen Desktop (i7-2600S,8GB DDR3,2TB 5400)(Blu-Ray) (Discontinued by Manufacturer)
We don't know when or if this item will be back in stock.
- Intel® Core(TM) i7-2600S
- 8GB DDR3
- 2TB 5400RPM
- Radeon(TM) HD 6450A graphics card with 1GB GDDR3 dedicated graphics memory support for Blu-ray with up to 3571MB Total Available Graphics Memory
- 802.11b/g/n + BT
This ships separately from other items in your order. The item ships in its original manufacturer's packaging and therefore the contents cannot be concealed.
HP TouchSmart 23' Core i7 2600Genuine Windows7 Home Premium 64-bit, 2nd Generation Intel Corei7-2600S Processor, 2.80GHz, Intel H61 PCH Chipset, 8MB Cache, DMI 5.0 GT/s, Get powerful 64-bit performance with 8GB DDR3 system memory, 8GBPC3-10600 DDR3 SDRAM memory (2x4GB), 2TB (Terabyte) 5400RPM Serial ATA hard drive, Slot Load SuperMulti Blu-ray Burner Write: 6x max BD-R SL, 4x maxBD-R DL, 2x max BD-RE (SL/DL), 8x max DVD R, 6x max DVD R DL, 8x max DVD+RW, 6x max DVD-RW, 5x maxDVD-RAM, 24x max CD-R, 24x max CD-RW Read: 6x maxBD-ROM, 8x max DVD-ROM, 24x max CD-ROM Data transfer rates up to 3,600 KB/s (CD read/write), 10,800KB/s (DVD read/write) and 27,000 KB/s (BD read/write), Radeon HD 6450A graphics card with 1GB GDDR3dedicated graphics memory and support for Blu-rayand Microsoft DirectX 11, Up to 3571MB Total Available Graphics Memory as allocated by Windows ,Onboard 10/100/1000Mbps Gigabit Ethernet Support, Integrated Bluetooth and Wireless LAN 802.11b/g/n featuring Single-band (2.4Ghz) 2x2 MIMO technology, Beats Audio Studio Quality Sound, Built inTV Tuner: watch, pause, rewind, and record live TV, , HP TouchSmart remote control with Media Center functionalities 2 SODIMM (DDR3) (occupied), 2SO-DIMM (occupied), 1 MXM Graphics Module PCI Express slot (occupied), 2 PCI-E x1 mini socket slots (occupied), 6-in-1 memory card reader (left side) supports Secure Digital (SD, SDHC), MultiMediaCard, Memory Stick, Memory Stick Pro, Headphone/Mic (left side), 7 USB 2.0 ports (2x3.0 left side,4x2.0 rear, 1x2.0 back bottom wireless dongle) (6available), RJ45 (10/100/1000 LAN) (rear center), Subwoofer Out (rear), Line-out (rear), RF Input (rear), IR blaster jack (rear), 1 HDMI in, HP wireless keyboard and wireless optical mouse, Integrated HD webcam and built-in microphone, 1920x1080 23\"diagonal widescreen Full HD LED backlit display
From the Manufacturer
Play music the way it was meant to be heard
2nd Generation Intel® Core™ i7-2600S Processor
Genuine Windows® 7 Home Premium 64-bit
Multi-touch enabled 23” diagonal widescreen Full HD LED backlit display
8GB PC3-10600 DDR3
2TB (5400RPM) SATA
Integrated Bluetooth® and Wireless LAN 802.11b/g/n featuring Single-band (2.4GHz) 2x2 MIMO technology
Slot-load SuperMulti Blu-ray Burner
Radeon™ HD 6450A graphics card with 1GB GDDR3 dedicated graphics memory and support for Blu-ray and Microsoft® DirectX® 11. Up to 3571MB Total Available Graphics Memory as allocated by Windows®
Use multi-touch gestures to navigate your touchscreen
Get better performance and work more efficiently
6-in-1 Digital Media Reader
Transfer photos from a digital camera to your desktop PC without using cables
Built-in HP Webcam
Video chat live using your HP TouchSmart 520-1070 PC
Watch, pause, rewind, and record live television
Wireless LAN 802.11a/b/g/n
Connect to a wireless printer and other accessories
Save time with wireless synching and printing
Hear music in crisp, clear sound and deep bass
HP TouchSmart Music
Create and edit playlists of all your favorite tunes
HP TouchSmart Video
Watch, record and upload your home videos with the touch of a finger
HP TouchSmart Photo
Share photos easily with your family and friends
HP TouchSmart Calendar
Manage your busy schedule, from daily tasks to special events
HP TouchSmart Webcam
Add custom effects on the spot to personalize your videos
Top Customer Reviews
Most Helpful Customer Reviews on Amazon.com (beta)
My first TouchSmart was a 20" Model 320-1223. Coming from a Laptop (two plus years ago) I really liked the bigger brighter screen and faster machine. The video started failing after two weeks and I got a new replacement. This one worked great for two months and the video started failing and it went in for repair. Came back and ran fine for a couple months then another issue that required repair. Not liking being without a computer I went and bought another 20" Model 300-1223 as a spare, surely I can keep one up and running.
Okay, been about eight months with two good running machines. My wife likes "my" spare better than her laptop and is using it daily. October, 2011 the newer unit starts failing. After two months and three trips to repair a Case Manager at HP agrees with me, enough is enough and agrees to replace the computer. I'm ready for a battle because I'm not going to take a refurbished unit and much to my surprise not only will they give me a new computer but are willing to vastly upgrade me to the 520-1070.
January 3rd, 2012 I receive the 520-1070. I really like this bigger faster machine with one big exception, while the computer is very usable the older 20" model it is sitting next to has a much brighter, sharper screen. There are supposed to be two screen brightness adjustments, first from the keyboard, Fn and F10 / F11 and in the control panel, power options, there is supposed to be a brightness adjustment which this computer does not have.
Most of us know how how tech support works, once in a while you are lied to, generally they try to help you within there scope of knowledge and once in a while you luck out and get someone who really knows how to fix your issue. I called tech support the second day I had this computer. After an hour or so and letting them have access to the computer they agree the brightness feature is missing and tell me , but not when, that this will be corrected by a forth coming windows update. Okay, I accept this and wait---two months.
Early March, no fix. Call tech support, he has no clue, I give him access to the computer and he agrees the feature is missing. Wants me to restore from the recover discs I created when I received computer. I tell him that doesn't make sense to me. If the computer was not right out of the box and I made recovery discs on day one, all I'm going to do is spend a lot of restoring the same problem. I tell him I want HP to send me a set of fresh discs and he says I have to buy them and of course I disagree. Fifteen minutes later he says if I reinstall the operating system from my discs and the brightness feature is not there he will send me a set of discs without charge---I agree----tell him to call me next day.
Now, I really, really don't like to lie but I am so sure reloading the operating system from my recovery discs will only waste a lot of my time I decide not to do it. The tech calls and I tell him I loaded the discs and still no brightness control and he should send the new set of factory discs. Okay we are even, he lies to me and denies telling me he would send me a set without charge. I tell him I want a case manager. Next day a Case Manager calls----overnights a set of disc's at no charge.
I load them--no brightness control. Call tech support, get lucky and the right tech who has recently had same problem on another520-1070. Factory error, they forgot to build feature into the computer and no revised operating system is available that will run all the features on the computer and has the brightness control. Got a follow up call from Case Manager who now has a technical bulletin that verifies this is correct, and there is no fix. I'd give this 5 Stars if not for the brightness issue.
They said UPS would pick it up in about 3 days, then they needed about 9 days to "refurbish it", add another 3 days to return it.
I emailed Amazon....well They sent me a replacement within 24 hours! I can't believe the great customer service.
Now the BAD NEWS!!!
New computer is making a gurgling sound. I called H/p support and they wanted me to take the monitor apart on this one also!!!
Naturally I said NO. I'm going to try this for about a week...if it does not clear up, it's going back! There will not be a 3rd one coming to this house...sorry H/P. But thank you to Amazon for the great service!HP 150W Replacement AC Adapter For HP TouchSmart 520-1000 Desktop PC series: HP TouchSmart 520-1047c Desktop PC, HP TouchSmart 520-1049 Desktop PC, HP TouchSmart 520-1050 Desktop PC, HP TouchSmart 520-1070 Desktop PC, 100% Compatible with P/N: AL192AA#A...
Pros: IT support was very courteous and helpful even called back several times to assist in selecting another PC; USB 3.0 ports (not in 520-1070)
Cons: Poorly built product; froze twice by the 2nd day with very light use (e-mail; web surfing); error message of failure to reconfigure windows; consistently bad/ insulting customer service; missing USB drive for the wireless mouse/keyboard; HDMI input is ONLY configured for gaming; don't think you can watch HD TV with the TV tuner (double check before buying).
I invested a decent sum of money thinking this product would be fun and last awhile (I'm not the type to upgrade every 2 yrs) since it's one of the top of the line Touchsmart models. To my horror, the touch screen feature did not work right out of the box!! After working w/ IT for some time, it was determine to be a hardware issue. What a confidence builder- top of the line defective product! IT was very helpful, not only did they try to resolve my issues; they also assisted me over the next couple days in selecting a replacement. Yes, they tried hard to keep the customers. However, when I was transferred to customer service, they dropped the ball by adding insult to injury- they offered a measly discount on the replacement, which I considered to be an insult since I wasted so much time/ energy on their defective product. Clearly, their apologies mean nothing. Their action speaks louder than words- customer's headache and wasted time mean nothing. The rep also refused to advance the call to her supervisor. I tired really hard to make this work (I really wanted the touch screen) even gave them a 2nd chance, but looking back on my own experience and other user reviews on similar products (Dell/ Lenovo/ HP), I've decided against buying a touch screen from any company. Seems like I would be paying lots of money for a product with all the bells/ whistles but no assurance of quality or longevity.
THe PC is GREAT when it works. It is easy to use, like a big 23 inch tablet with touch, zoom, swipe and scroll capabilities. Functionally the HP is better than all the other 23 inch all-in-ones. Now let's discuss the problems.
THe PC started "freezing up" at first a few time a week and when it reached several time a day I called HP Tech Support. I have spent literally "days of my life" on chats/calls with Tech Support. I am not a Novice as I was using PCs back before they were called PCs, pre=Windows, Pre-DOS days, so following through the Tech support scripts that they walk you through are painful, but I have done it. Eventually after spending days on the phone with Techs I was told that my PC had a bad hard drive and I would have to send it back for repair. So I did and waited 30 days for it to be returned. When it arrived back it was still doing the same thing, "freezing up" several times a day. So it was not fixed and the only thing that I know that they did was a wipe disk and complete system restore back to out of the box configuration.
Since the return of the PC I have again spent "days" on the phone with Tech support, doing this, changing that, multiple system restores to factory default, etc. Only to be told "that should fix your problems", which it hasn't "but call us back" so we can waste another couple of hours of your time! Maybe I just got a lemon but it is under warranty and I will keep updating on the latest chapter of the HP TouchSmart 510 story. However, I would recommend that you consider another brand, as I did when I recently replaced another PC with a Dell 23 inch all-in-one that has been working great, so far.
UPDATE 10/27 (Check Back for the Latest Update)
It locked up 4 times in under 30 minutes. I called Tech Support and asked to speak to a manager regarding the problems that I am having with the HP and was put on hold for 10 minutes. Then the representative told me that they would document my request and would be "right back" after about 15 minutes they came back and said that they were still working on it and wanted to know what the best time and number to call back would be. After 37 minutes on the phone with "support" I was told that I would receive a call back from a Case Manager Monday or Tuesday next week. Really! Excellent Customer Service!!!