- Paperback: 256 pages
- Publisher: McGraw-Hill; 1 edition (Dec 9 2002)
- Language: English
- ISBN-10: 007138569X
- ISBN-13: 978-0071385695
- Product Dimensions: 15 x 1.8 x 22.6 cm
- Shipping Weight: 513 g
- Average Customer Review: 3 customer reviews
- Amazon Bestsellers Rank: #987,105 in Books (See Top 100 in Books)
How to Deal with Emotionally Explosive People Paperback – Dec 9 2002
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From the Back Cover
PROVEN WAYS TO HANDLE EMOTIONAL OUTBURSTS AND OVERREACTIONS
Sooner or later, most of us will find ourselves in the Blast Zone--face to face with an emotionally explosive person, someone who bursts into rages, erupts into panic, or is swept away by torrents of anger, anxiety, depression, or unreasonable fear. Once involved, you may feel defensive, trapped, and confused, not knowing what you can do to help yourself or the person in distress. Drawing from thirty years as a clinician working with intense emotions, psychologist Albert Bernstein has designed this practical guide to teach you how to stay calm, think clearly amidst the sound and fury, and understand the complex psychology of emotional explosions, from panic attacks to claustrophobia and many others. Here are real-life success stories as well as strategies for dealing effectively with overly emotional people, including how to:
- Keep your head in the face of tears, panic, anger, or cold shoulders
- Assess danger to yourself or other people
- Offer support without getting enmeshed in someone else's problems
- Set limits without seeming uncaring or aggressive
- Understand the physiological and psychological causes of emotional outbursts and the medications and therapies used to treat them
- Identify when help may be needed--whether from a family doctor, mental health professional, police, or EMT
...and much more to help you understand and communicate with people who are having a difficult time controlling themselves.
About the Author
Albert Bernstein is a practicing clinical psychologist, corporate consultant, columnist, speaker and bestselling expert on difficult people. His books, Dinosaur Brains, Neanderthals at Work, Sacred Bull, and Emotional Vampires, in English and in translation into over 20 languages, have helped people around the world deal more effectively with difficult and dangerous situations. Dr. Bernstein lives with his wife and children in Portland, Oregon.
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What distinguishes this one most is that it is so lucid. Even when he dives into the clinical under-pinnings of a garden variety temper tantrum at the office, he never seems lofty, merely credible. He shows us the root causes without asking us to become the company shrink.
Being clear in communication is fundamental to good management, so it's refreshing to find a book that models it. The advice is direct, unpretentious, sensible, layered with compassionate understanding. Dr. Bernstein understands that we have to get back to work, but invites us to handle the contretemps of colleagues with intelligent empathy.
Someone who has worked in management 20-30 years, will nod in recognition at the discussions of difficult employees. If your role involves helping others deal with those individuals calmly, this is the book for you.
Kate K.,Business Owner, ECE Consultant
The writing style was easy to read, and I swear, the people Dr. Bernstein is writing about are my friends, coworkers and neighbors. I feel armed with practical advice for dealing with situations which, in the past,left me wondering what to do or berating myself after the fact for making this worse.
Most helpful customer reviews on Amazon.com
This book is incredibly valuable in helping deal with emotionally explosive family members.
Thank you Dr. Bernstein!!!! Absolutely brilliant.