Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management Paperback – Sep 30 2005
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Most Helpful Customer Reviews on Amazon.com (beta)
Much of this information is presented in a structured way based on six distinct phases: Visioning, Assessment, Planning, Foundation Work, Initial Wins and the Control Work stage.
As an ITIL Consultant myself, I found the 'Stages' straight forward to follow and easy to align with the ITIL roadmap approach (I.E. "Where are we now?").
Three particular chapters stand out for me, in addition to the Stage chapters, namely: "Nine Things That Work", "Process Inputs And Outputs" and "Tooling Considerations". In my view, these three chapters alone are worth the price of the book when you consider that real world and detailed ITIL Implementation advice is often difficult to come by.
Finally, I believe this book is a natural companion to the OGC's Core ITIL Texts. It tells you much more about the 'How To' and 'What To Consider' on topics that the Core Texts don't cover in much detail.
A worthwhile companion and recommended source of implementation governance and control.