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Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems Hardcover – Oct 12 2009
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From the Back Cover
122 organizations lost a total of $1.2 trillion in process failure and waste caused by poor quality Information. Learn how your organization can avoid the same fate.
Business Excellence is not a myth! It is a state of World-Class Performance that can be achieved by applying Quality Management Principles to: Manufacturing, Service Delivery, and Information Quality.
In the Information Age, organizations cannot operate effectively without Quality Information. Manufacturers don't count products in the warehouse to know inventory levelsthey look at the Inventory Information. Banks don't count currency to tell you your balancethey provide you Account "Information." Errors in Information cause Processes to fail.
World Class Business Performance requires designing Quality into Information Processes to capture and deliver accurate, timely, and unbiased Information to Knowledge Workers who perform the Enterprise's Value Work. This concept may sound mythical, but The TIQM Quality System proves otherwise.
English's first book, Improving Data Warehouse and Business Information Quality, was called "The Information Quality Bible for the Information Age," by Masaaki Imai, the creator of the Kaizen® Quality System. It was translated into Japanese by the first Information Services organization to win the Deming Prize for Quality.
English takes his initial writing of the core concepts of proven Quality Management Principles and shows you how to apply those Principles to Information in specific core Processes (Value Circles):
- Customer Care
- Product Development
- Supply Chain Management
- Financial and Risk Management
- Internet and e-Business
- Document and Knowledge Management
- Information Management and Information Systems Engineering
He guides you, step-by-step, through the TIQM Processes, along with templates that you can use to drive your organization's IQ initiatives. He helps you measure IQ and identify and eliminate the Root Causes of poor quality Information.
Best Practices are included throughout the book. You learn how to establish a culture for effective and sustainable IQ Management as a Business Management Tool involving everyone in the Enterprise.
About the Author
LARRY P. ENGLISH, President and Principal of Information Impact International, is one of the most highly respected authorities in the world on how to apply Quality Management Principles to Total Information Quality Management. He has provided consulting and education in more than 40 countries on six continents.
English was featured as one of the "21 Voices for the 21st Century" in the American Society for Quality's journal Quality Progress in January 2000.
Heartbeat of America, hosted by William Shatner, awarded English the "Keeping America Strong Award" in December 2008, honoring his work in helping organizations eliminate the high costs of business process failure caused by poor quality Information.
English was honored by the MIT Information Quality Program for a Decade of Outstanding Contributions to the field of Information Quality Management in July 2009.
Mr. English has been called:
Most Helpful Customer Reviews on Amazon.com (beta)
With that warning, reading this book will have you saying "yes I've heard this before, but this is how to turn theory into practice. It provides more a siple tour of how and why information quality is important. If it had come from a consortium it would be call a IQ_BOK as it is a comprehensive treatment on how to actually do something.
I would list the chapters and go into ore depth, but I feel the book stands on itsown.. Well done Prof English
Larry begins his book by giving numerous examples of companies and government agencies wasting 20% to 40% of their revenue or budget on bad information. Even if a large organization only spends 10% of its expenses on bad information, they could move tens of millions to billions of dollars to their bottom line by simply applying the principals in Larry's new comprehensive book.
This book is a must read for senior management throughout most of the workforce. It has the level of detail required for each reader to do their part to substantially reduce their operation's costs.
Whether your objectives are to reduce costs, better understand your current systems and processes, or have a bigger impact on your product sales and customer satisfaction, this book is a must. What is the point of being in business if you can not control your outcome? I consider this book to be the single source for systematically addressing all types of business related data issues across any industry that will improve data collection and analysis.
Senior SAS Consultant and Global Corporate Trainer
Step-by-step guides and case studies from project implementations in real companies and organizations give the reader a guide to developing their own projects. The ROI justifications for implementation of information quality measures presented in Chapter 6 are especially timely in this era of tight budgets. Chapter 10 provides insights that can help companies gain competitive advantage through a better understanding of their customers over the entire life of a given product. English keeps the text interesting through the use of humor. The graphics in the book are first-rate, which helps convey some of the more difficult concepts.
In today's hyper-competitive environment, information quality can offer significant advantages to those wise enough to implement the necessary measure to achieve it. I can think of no other text that offers a more concise, practical, and actionable method for achieving information quality that Information Quality Applied.
The author has a highly grounded, practical and effective vision of information quality, and this book is an excellent addition to the information quality body of knowledge.