Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Information Technology-Enabled Global Customer Service Hardcover – Jul 1 2002


See all formats and editions Hide other formats and editions
Amazon Price
New from Used from
Hardcover
"Please retry"
CDN$ 112.43 CDN$ 102.72

Harry Potter and the Cursed Child
click to open popover

No Kindle device required. Download one of the Free Kindle apps to start reading Kindle books on your smartphone, tablet, and computer.
Getting the download link through email is temporarily not available. Please check back later.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.




Product Details

  • Hardcover: 298 pages
  • Publisher: Idea Group Pub (July 1 2002)
  • Language: English
  • ISBN-10: 1591400481
  • ISBN-13: 978-1591400486
  • Product Dimensions: 1.9 x 17.8 x 25.4 cm
  • Shipping Weight: 676 g
  • Average Customer Review: Be the first to review this item
  •  Would you like to update product info, give feedback on images, or tell us about a lower price?

Product Description

About the Author

Tapio Reponen is a professor of Information Systems at Turku School of Economics and Business Administration, Finland. Currently he is the Rector of the School. He has earned his B.Sc. degree in 1970, M.Sc. degree in 1973 and D.Sc. (Econ.) in 1977 from Turku School of Economics. He has been publishing in Scandinavian Journal of Management, The Journal of Strategic Information Systems, International Journal of Information Systems, Information Resources Management Journal, Higher Education Policy, European Journal of Operations Research, in edited books and in conference proceedings. He has been an Associate Editor in Management Information Systems Quarterly and in the editorial board of Journal of Strategic Information Systems, Journal of Information Technology Management, Business Change and Re-engineering, and Information & Management.

Customer Reviews

There are no customer reviews yet.
5 star
4 star
3 star
2 star
1 star


Feedback