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Introduction to Real ITSM by [Rob England]

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Introduction to Real ITSM Kindle Edition

3.3 out of 5 stars 6 ratings

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About the Author

The IT Skeptic is the pseudonym of Rob England, an IT consultant and commentator. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, voted the best speaker at the 2011 itSMFnz national conference, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy. He is the author of a popular blog at www.itskeptic.org and many articles taking a critical look at IT's absurdities, especially those relating to ITIL and CMDB. He is also a paid-up Skeptic. He lives with his wife and son in a small house in a small village in a small country far away. More about Rob at www.twohills.co.nz/profile --This text refers to the paperback edition.

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3.3 out of 5 stars
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DM
5.0 out of 5 stars Great Parody!!
Reviewed in the United States on April 16, 2013
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Kathryn Howard
5.0 out of 5 stars Worrying but very true! I loved it
Reviewed in the United States on March 7, 2009
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3.0 out of 5 stars Larry
Reviewed in the United States on January 2, 2011
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Raul Cristian Aguirre
5.0 out of 5 stars You will laugh aloud
Reviewed in the United States on September 29, 2009
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