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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams Paperback – May 5 2016

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Product Details

  • Paperback: 384 pages
  • Publisher: O'Reilly Media; 1 edition (May 5 2016)
  • Language: English
  • ISBN-10: 1491923539
  • ISBN-13: 978-1491923535
  • Product Dimensions: 22.9 x 1.5 x 18.5 cm
  • Shipping Weight: 762 g
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #13,989 in Books (See Top 100 in Books)
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Product Description

About the Author

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Success at MURAL, a leading visual online workspace for remote collaboration.

Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Before returning to the U.S. in 2013 after living for fifteen years in Germany, Jim was the co-founder of the European Information Architecture conferences. He also co-founded the IA Konferenz series in Germany.

Jim plays jazz bass in jam sessions and combos in Jersey City, where his currently lives. In 2007 Jim published his first full-length book with O’Reilly, Designing Web Navigation. His second book, Mapping Experiences, was released in December 2015. He blogs at and tweets under @jimkalbach.

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Format Notes: Print & Kindle Windows Mac PC (Windows) / Mac

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Most Helpful Customer Reviews on (beta) 4.7 out of 5 stars 21 reviews
4 of 4 people found the following review helpful
4.0 out of 5 stars It is a comprehensive review of the topic and all ... June 11 2016
By S. Tortorella - Published on
Format: Paperback Verified Purchase
It is a comprehensive review of the topic and all aspects to consider in the title says "Mapping Experiences" from customer journey maps and beyond. covers everything from how to write an project proposal for one to what software to use including collaborative software. My only criticism is that it is hard to see the examples in detail to fully understand. But in the end it is not about copying the examples, but how to create your own for what you need and all the choices and processes that go with defining what that is.
5.0 out of 5 stars Excellent, informative, enjoyable work on experience mapping! Don't miss it! July 31 2016
By Amazon Customer - Published on
Format: Paperback Verified Purchase
"Mapping Experiences" is a thoughtful, intentional work on mapping experiences to ensure stakeholder alignment and to create an actionable launching pad to strategy and design. If you're involved in design projects, definitely read this book!

Mr. Kalbach provides a holistic tutorial on why and how to map the experiences of the people who use your product or service. His writing is very practical, succinct, and informational. Not only will you learn a lot by reading his words but you'll enjoy it in the process.
4 of 5 people found the following review helpful
5.0 out of 5 stars The new bible of experience mapping June 2 2016
By Michael D Moore - Published on
Format: Paperback Verified Purchase
Excellent! No other resource provides such a thorough and thoughtful overview of the many kinds of experience maps and related visual models. I consider this the new bible of visual experience mapping. As someone who has been deep into both customer experience from a marketing perspective and UX research and design, I would recommend this to anyone in who wants to add these visual tools to their toolbox and actually understand when, where, how, for who, and why to use them. Highly recommended.
5.0 out of 5 stars Highly recommend for companies seeking ways to visualize processes Oct. 19 2016
By Rhys Larson - Published on
Format: Paperback Verified Purchase
Extremely helpful to our cross-functional team. Highly recommend for companies seeking ways to visualize processes, gaps, opportunities, experiences and more.
5.0 out of 5 stars Best book on mapping Oct. 9 2016
By Henrik R. Mortensen - Published on
Format: Kindle Edition Verified Purchase
Comprehensive and clear in its examples. A joy too study the maps. Great inspiration for your next workshops and for your next poster.