Top critical review
2 people found this helpful
Mediocre product, terrible service
on June 17, 2014
Bought this to replace a 5-year-old Linksys router for better range and speed. Worked great for 2 months and then died. At least it was still under warranty.
First I tried their online support, and got a fairly prompt response. (Great! So I thought....) They went through a few diagnostic things and determined that it was dead, and they would authorize me for a replacement. I just had to call a phone number to get a return code. So I called the number. Well it took 2 weeks and 5 different phone calls before I FINALLY was given my return code. The techs on the other end HAD to proceed through their pre-rehearsed scripts, and they completely disregarded any of the online support's conclusions ("That's okay, sir, but I just need to ask a few more questions..."). And each time I had to call in (multiple times for various reasons) I had to go through some / all of the script AGAIN.
I finally got my replacement, and 10 months later it has now died. No more warranty this time. Good thing I kept the old Linksys as a pinch-hitter... I will not be buying another Netgear.