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The No Complaining Rule: Positive Ways to Deal with Negativity at Work Hardcover – Jun 23 2008
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A story about Positive Ways to Turn Complaints into Solutions, Innovations, and Success
Every complaint represents an opportunity to turn something negative into a positive!
"Excuses always come from the losing locker room. In Jon Gordon's book The No Complaining Rule, he provides the winning edge."-Coach Lou Holtz
"In a world in which so many, it seems, focus on the glass as half empty, Jon Gordon sets out a clear blueprint in The No Complaining Rule to help each of us better ourselves. His approach will cut negativity and can impact our workplaces and our families, and help us carve out more productive, lower-stress environments."-Nathan Whitaker coauthor of Quiet Strength(with Tony Dungy)
"Complaining is one of the biggest problems in business today. It undermines the effectiveness of a team and organization, leading to contempt and an inability to adapt and change. In The No Complaining Rule, Jon Gordon offers the antidote."-Ken Fisher, CEO of Fisher Investments, Forbes columnist, author of The Only Three Questions That Count
From the Inside Flap
It's Tuesday morning and Hope walks into her office with puffy eyes, a swollen head, and a broken heart. But unfortunately, her companyEZ Techis in worse shape than she is. The fact that their computer batteries are catching on fire is the least of their problems. Employees have been posting negative comments about management on blogs for the world to see, the media is attacking the credibility of the company, morale is at an all-time low, negativity is at an all-time high, and the stock price is sinking faster than the Titanic. As VP of human resources, Hope is charged with finding a solution to overcome the biggest challenge in her company's history. In the process of battling her own adversity, she discovers the no complaining rule and other positive ways to save her company and herself from ruin.
In the spirit of his international bestseller The Energy Bus, Jon Gordon once again shares an inspiring and enlightening story that reveals a powerful way to tackle the biggest problem in business and lifethe negativity that costs organizations billions of dollars and impacts the morale, productivity, and health of individuals and teams.
Based on an actual company that created and implemented the no complaining rule, Gordon delivers an engaging story filled with innovative ideas and practical strategies to develop positive leaders, organizations, and teams.
For managers, team leaders, or anyone looking to turn negative energy into positive solutions, The No Complaining Rule shares powerful principles and an actionable plan to win the battle against individual and organizational negativity. When you implement the no complaining rule, you'll spend less time and energy on problems and more time focused on solutions.See all Product description
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The business fable has become a very popular genre and Gordon takes full advantage of its components (i.e. characters, plot, conflicts, tension, climax) to dramatize his key points. Briefly, here's the situation. Hope is the VP of HR for EZ Tech and, as the story begins, the highly profitable company suddenly faces a serious problem: The computer batteries it sells are catching on fire and that product defect has brought into question the capabilities of its "rock star" CEO, Dan. We also learn that Hope is a single parent of two teenagers who complain that they are neglected and Dan has recently become concerned that she is not devoting sufficient attention to her EZ Tech responsibilities so there are great pressures on her both at work and at home.
Dan convenes his senior management team, accepts full responsibility for paying so much attention to achieving short-term financial results while ignoring employee concerns, allowing negativity and morale problems to fester. "This is not a problem of a few negative bloggers. They're just a symptom. So is our battery problem. Our real problem is negativity and our negative culture, and we need to address this immediately." And then.... What happens next is best revealed while reading the book.
Others have their own reasons for praising this book. Here are two of mine. First, Gordon is a skillful raconteur. I almost immediately became interested in the "story," especially in Hope, and that interest continued until the final page. That is not true of all business fables, some of which have "stick" characters, a goofy plot, and a contrived ending. Also, Gordon devotes his attention to a major challenge to all businesses: How to establish and then (key word) sustain a workplace that is a positive environment, one in which there are mutual trust and respect, one in which those involved are problem solvers rather than problem sharers, and one that keeps financial success and the welfare of its people in proper perspective. At one point, Hope observes: "Of course we have to look at numbers. But it shouldn't be our focus. Because people deliver the numbers, people should be our focus, and if we focus on them they will deliver the numbers we want."
After concluding the narrative, Jon Gordon provides a "No Complaining Rule Action Plan," a "No Complaining Week Personal Action Plan," and a "Are You a Complainer? Assessment." He also invites his reader to visit [...] to obtain additional information and resources.
Those who appreciate business fables are encouraged to check out Jason Jennings' Squirrel Inc., any of Patrick Lencioni's (notably The Four Obsessions of an Extraordinary Executive: A Leadership Fable and Silos, Politics and Turf Wars: A Leadership Fable About Destroying the Barriers That Turn Colleagues Into Competitors) and Marc Allen's Visionary Business, a book that has thus far not received the attention it so richly deserves. My other recommendations include Denning's The Leader's Guide to Storytelling: Mastering the Art and Discipline of Business Narrative and Transparency: How Leaders Create a Culture of Candor co-authored by Warren Bennis, Daniel Goleman, and James O'Toole with Patricia Ward Biederman as well as Michael Ray's The Highest Goal: The Secret That Sustains You in Every Moment and two books written by Bill George, Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value and his more recent True North: Discover Your Authentic Leadership with Peter Sims.
Most helpful customer reviews on Amazon.com
Author: Jon Gordon
This book is a story about a woman named Hope that was negative about her job, her family, her relationships, and her future. She goes to a doctor visit after a very rough work day and has to have tests. At the doctor she has a conversation about the “No Complaining Rule” from the nurse.
The book takes off from there explaining what the No Complaining Rule is and what it is not.
The basics behind the story are good, the story just helps to tell it without making it read like a text book with this as a recommendation.
Overall the story isn’t that good, BUT the no complaining rule is. I bought it because of some negative circumstances at work and wanted to restructure my thoughts and take back how I felt about something. I feel like the book is just the start of the no complaining rule. You have to do it, daily. And when you do complain, make sure to stop and say “what if”… what if the XYZ thing isn’t bad, but it’s for the better or it’s for good.
This book is straight to the point, can be read in a few hours and is good for either work or personal life negativity issues.
I wouldn’t say this is the best book by Jon Gordon but it is worth the read. I would get it from the library, or buy it the ebook on kindle, a hard copy isn’t necessary.
This is a short review for a short book.
Overall, the book was: I give the book 3 stars out of 5.