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Observing the User Experience: A Practitioner's Guide to User Research Paperback – Apr 22 2003

5.0 out of 5 stars 3 customer reviews

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Product Details

  • Paperback: 576 pages
  • Publisher: Morgan Kaufmann; 1 edition (April 22 2003)
  • Language: English
  • ISBN-10: 1558609237
  • ISBN-13: 978-1558609235
  • Product Dimensions: 23.3 x 18.7 x 3.3 cm
  • Shipping Weight: 1.2 Kg
  • Average Customer Review: 5.0 out of 5 stars 3 customer reviews
  • Amazon Bestsellers Rank: #217,085 in Books (See Top 100 in Books)
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Product Description

Review

"The no-nonsense approach includes guidelines, tables for estimating costs, and plenty of detailed practical advice. Simply written, well-structured and highly informative. Don't leave home without it."--Gerry Gaffney, Founder and Director, Information & Design

Book Description

The toolbox full of techniques that helps usability engineers "walk in the shoes" of users

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Top Customer Reviews

Format: Paperback
Kuniavsky provides a clear guide to evaluating user behavior and use patterns and then gives insight on balancing what users do and what site owners would like them to do. The subtext is a clear passion for creating scenarios that leave users confident and creators satisfied. That leads to successful interactions, be they commerce or information driven. A must read for all professional designers, information architects, strategists, developers, and other professionals, if only to remind teams how the work they're doing will be digested. This book deepened my understanding of how to evaluate the way sites -- or really anything -- is used and interpreted and offers practical methods on attaining and measuring data to tweak and refine my work.
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Format: Paperback
Much of the writing about user research techniques, while comprehensive, isn't that easy to use or absorb. What's nice about Mike Kuniavsky's book is that it makes clear to designers, business people and strategists why user research makes for better products - and beyond that, how to grasp these techniques and put them to use. This is the type of information that would be useful both in business (for clients and consultants, stakeholders and those in the trenches) and in the classroom.
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Format: Paperback
Extremely informative and a pleasure to read, I highly recommend this book.
Somehow Mike Kuniavsky has managed to capture all the useful information of an academic text on User Observation techniques without the typical dry and boring tone.
Every important observation technique is covered and covered well. I can flip the book to a chapter on a technique I have never used, read it, and feel confident that I can employ that technique.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: HASH(0x9b1604a4) out of 5 stars 13 reviews
17 of 21 people found the following review helpful
HASH(0xa4380448) out of 5 stars Breath of Fresh Air Oct. 22 2003
By LLH - Published on Amazon.com
Format: Paperback
Kuniavsky provides a clear guide to evaluating user behavior and use patterns and then gives insight on balancing what users do and what site owners would like them to do. The subtext is a clear passion for creating scenarios that leave users confident and creators satisfied. That leads to successful interactions, be they commerce or information driven. A must read for all professional designers, information architects, strategists, developers, and other professionals, if only to remind teams how the work they're doing will be digested. This book deepened my understanding of how to evaluate the way sites -- or really anything -- is used and interpreted and offers practical methods on attaining and measuring data to tweak and refine my work.
14 of 17 people found the following review helpful
HASH(0xa438049c) out of 5 stars Friendly, But Comprehensive, Overview of User Research April 3 2004
By josh penrod - Published on Amazon.com
Format: Paperback
Extremely informative and a pleasure to read, I highly recommend this book.
Somehow Mike Kuniavsky has managed to capture all the useful information of an academic text on User Observation techniques without the typical dry and boring tone.
Every important observation technique is covered and covered well. I can flip the book to a chapter on a technique I have never used, read it, and feel confident that I can employ that technique.
6 of 6 people found the following review helpful
HASH(0x9a4ef2e8) out of 5 stars Must have for user experience professionals! June 21 2006
By Kyle Soucy - Published on Amazon.com
Format: Paperback
I'm always recommending this book to my colleagues. This is not a book that is meant to be read cover to cover. It's more of a desk top reference for all kinds of user research techniques. I've found it to be very comprehensive. Buy it, you won't regret it!
3 of 3 people found the following review helpful
HASH(0x9a4ef6a8) out of 5 stars Mike's book won't be gathering dust on your shelf.... July 15 2006
By Julie A. Booth - Published on Amazon.com
Format: Paperback Verified Purchase
This book rocks! Of all the reference resources I have in my cube, this is the one I lend out to people who ask, "jb, what is user research and how do you do it?" Mike's book has the techniques down - soup to nuts -- useful for the novice and seasoned practitioner.
5 of 6 people found the following review helpful
HASH(0x9a4ef654) out of 5 stars A flexible but full set of tools Dec 19 2005
By C. Palmieri - Published on Amazon.com
Format: Paperback
This book provided my team with enough confidence and flexibility to design a research project of the right scale and formality for our needs, but gave us enough structure to stay on track.

Kuniavsky's detailed examples and caveats helped us engage with users respectfully and effectively, leaving both parties feeling they had done something to move the site a step forward.


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