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Out of the Crisis Paperback – Jul 31 2000
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This book analyses quality control and productivity in all aspects of industry. Dr Deming provides a full account into improving quality, productivity and competitive position while seeing how the key role of management plays a part. The emphasis of the book is a better understanding of the causes and resolving them in the industry business. --This text refers to an out of print or unavailable edition of this title.
About the Author
W. Edwards Deming (1900-1993) was an international consultant in quality and productivity management. In 1987 President Ronald Reagan awarded him the National Medal of Technology.
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Top Customer Reviews
When you look at Six Sigma you can see much of Dr. Demings work and thoughts being used, thus one persons short review that Dr. Deming is the real father of Six Sigma. Six Sigma brings more of the cost savings aspect to process improvement which appeals to conventional business.
While people can look at Japan and say they are down now and Dr. Deming is wrong, there are plenty of Japanese companies that follow Dr. Deming's teachings still that are clobbering the competition. Toyota, the 2nd largest auto manufacturer in the world now (yes, ahead of Ford by most accounts) uses his teachings.
Don't just read the words, understand what is being said and learn from Dr. Deming.
The book captures many of the key points in Deming's philosophy:
1) Creating metrics based approaches to management, without falling into a quota system.
2) Differentiating between problems caused by the system and problems outside of the system.
3) Focusing on both doing things correctly, and identifying the right tasks to approach.
4) Introducing a Plan, Do, Check, Act cycle of continuous improvement.
If you look at this list, the book presents a blueprint for many of the so called management revolutions of the subsequent 15 years: Excellence, Re-engineering, Process Management, Systems Thinking. This book really is both a trend setter as well as highly important body of theory. The theory is relevant today, as many management problems today can be addressed by his 14 points of management. (Example: A reliance on inspection is bad - build quality into the process. This is highly relevant to software construction today.)
So are there any knocks?
1) You're left with many imperatives, but sometimes without positive prescriptions. For example: If you don't do annual performance reviews, what do you replace it with to determine who gets promoted?
2) The book can be dry and hard to follow. Sometimes it is written as notes pieced together.
3) Many of the companies that Deming held up as models have fallen on tougher times. It seems that today Quality alone is not enough.
Having said this, it should be required reading for any manager. The theory is good, and the book should spark your thinking.
What impresses me most is that Deming's principles have not been forgotten over the last few decades - they have been assimilated into the language and beliefs of today's quality and success leaders.
With that said, the book is dated - both in language and, of course, in technology. Deming smothers you in examples of production line issues and basic management mistakes.
While it may no longer be a must read, Out of the Crisis remains a treasured part of our technical history.
Most recent customer reviews
Great book for whom is looking for to learn more about management and how it relates to quality.Published 7 months ago by Marcos C.
It's a shame Deming was only listened to after American Industry humiliated itself in the international markets. Read morePublished on May 31 2003 by William G. Ryan
Witness the big bang of the quality universe. If you manage anything this is a method you must understand.Published on Nov. 28 2001 by R Roy
I was introduced to Deming's 14 Points for Management briefly in college. It is now obvious to me that my professors didn't know what was contained in this book! Read morePublished on Aug. 28 2001
W.Edwards Deming is one of the leading thinkers of modern management as a key originator of total quality management. D.Wren and R. Read morePublished on June 27 2001 by Turgay BUGDACIGIL
I want to like Deming's folksy ancedotes, his common wisdom, his steadfast loyalty to quality. Yet, his proscriptive advice rang more true in 1986 than today. Read morePublished on June 10 2001
Out of the Crisis is certainly one of the great business books with lasting impact. His basic theory: it is cheaper to make quality products in the end. Read morePublished on Jan. 15 2001 by Auren Hoffman
The language is professorial, but the knowledge and wisdom contained on the pages is priceless and every bit as valid today as when it was written. Read morePublished on Jan. 11 2001 by Robert A. Drensek
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