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POWER: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History by [Morgans, Sarah, Thorness, Bill]
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POWER: How J.D. Power III Became the Auto Industry’s Adviser, Confessor, and Eyewitness to History Kindle Edition


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Length: 402 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled

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Product description

Product Description

No other individual has had as broad an impact on the auto industry during the past fifty years as Dave Power.

Dave’s persistence in getting auto executives to listen to customer concerns was key to the across-the-board rise in car quality, and the influence of his J.D. Power and Associates rankings has permanently raised the bar on customer satisfaction.

Enhanced with anecdotal quotes from Dave as well as dozens of industry insiders, POWER is a compelling study of an intelligent, polite, market-research wonk who unblinkingly spoke truth to power, and ended up making customer satisfaction a watchword not just in automotive but in all manufacturing and service industries.

Foreword by CNBC's Bill Griffeth

Product details

  • Format: Kindle Edition
  • File Size: 1021 KB
  • Print Length: 402 pages
  • Page Numbers Source ISBN: 0981833675
  • Publisher: Fenwick Publishing (Aug. 27 2013)
  • Sold by: Amazon Digital Services LLC
  • Language: English
  • ASIN: B00EUF4HNM
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #854,297 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Amazon.com: 3.2 out of 5 stars 11 reviews
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5.0 out of 5 starsInformative and enjoyable read!
on November 4, 2013 - Published on Amazon.com
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5.0 out of 5 starsVisionary
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2.0 out of 5 starsMuch less than I expected
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on November 29, 2013 - Published on Amazon.com
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4.0 out of 5 starsBOOK REVIEW: 'POWER: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History': Yes, There's
on March 6, 2014 - Published on Amazon.com

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