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Performance Dashboards: Measuring, Monitoring, and Managing Your Business Hardcover – Illustrated, Nov. 9 2010
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From the Inside Flap
Performance dashboards have become the preferred way for busy executives, managers, and staff to monitor key business metrics at a glance and move swiftly through layers of actionable information to get the insight they need to solve problems quickly, efficiently, and effectively.
Written by Wayne Eckerson, a recognized expert and consultant in the field of business intelligence, Performance Dashboards, Second Edition shows how performance dashboards focus business people on the right things to do and arm them with relevant information to do things right. Eckerson's tips, techniques, and practical insights provide a strategic road map to help organizations turbocharge performance management initiatives with dashboard technology to optimize performance and accelerate results.
Extensively rewritten and modified to reflect changes and advances in the field, the Second Edition now includes:
- All-new case studies that illustrate how to deliver operational, tactical, and strategic performance dashboards
- A chapter on architectural issues and options for creating scalable, high-performance performance dashboards
- Explanation of the MAD framework (monitor, analyze, and drill to detail) for developing performance dashboards and the Double MAD framework (model, analytics, and deliberation) that defines next-generation capabilities
- Expanded section on the best practices for managing performance dashboard projects
- New architectural techniques for integrating performance dashboards and cascading performance metrics across tiers of dashboards
- Detailed characteristics of operational, tactical, and strategic dashboards, including prominent subtypes in each category
- A description of dashboard functionality by type of dashboard, including navigational and analytical techniques to enhance usability and effectiveness
- New guidelines for designing effective dashboard displays, including an overview of visualization techniques and how and when they should be used
- New insights into key performance indicators (KPIs) and performance targets, as well as practical tips for brainstorming, designing, and maintaining dashboard metrics
- In-depth examination of the role of performance dashboards in the BI Maturity Model
Written for IT managers but accessible to business executives, this book will serve as a testimonial to the power of performance dashboards to improve organizational effectiveness as well as a comprehensive source of best practices required to successfully implement dashboards and scorecards. Every executive and manager should have a copy of this bestseller on their bookshelf.
From the Back Cover
"Wayne Eckerson's book is the preeminent resource on performance dashboards. I am thrilled that Wayne has shared his vast experience in performance management and dashboards with the marketplace. He has crafted a comprehensive resource that merges leading-edge, real-world practice with strong foundationsmaking his book a must-read for anyone interested in performance dashboards."
Dr. Barbara Wixom, Associate Professor, McIntire School of Commerce, University of Virginia
"Wayne Eckerson is the rare breed of author who manages to translate complex topics into simple business concepts. The latest edition of Performance Dashboards covers fresh trends and uses cases in the BI world, illustrating the escalating urgency of information deployment. Indeed, Wayne's book is like the topic it describes: comprehensive and infinitely useful."
Jill Dyché, founder, Baseline Consulting; coauthor of Customer Data Integration: Reaching a Single Version of the Truth
"Over the past decade, dashboards have had surprising staying powerand have become a common paradigm for Business Intelligence applications. Wayne's first edition of Performance Dashboards provided valuable clarity and a needed context for delivering dashboard-based business intelligence solutions. The Second Edition raises the bar still higherwith new content and many excellent case studiesmaking it required reading for both business users and IT as a means of developing a common understanding and vocabulary for Business Intelligence."
Howard Dresner, author of Profiles in Performance: Business Intelligence Journeys and the Roadmap for Change and The Performance Management Revolution: Business Results Through Insight and Action
"Wayne Eckerson is the internationally renowned expert for performance dashboardsincreasingly a key element in modern Business Intelligence systems. This book not only provides a comprehensive and well-structured overview of the concepts behind dashboards but also a lot of practical advice on how to succeed in their implementation. A must-read for everyone that is looking into this topicboth from a technical or a business perspective."
Dr. Carsten Bange, founder and CEO, Business Application Research Center
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If you have prior experience then you may find a few tidbits that you weren't aware of before, but not much else.
The technology references are now a bit dated, but the principles expressed in the book remain the same and are of value for someone new to the topic.
If you're looking for your first book on business intelligence, dashboards and performance management, this is it. And if you own the first edition, you'll appreciate the new chapters, case studies, and new organization of the material. I've seen many dashboard projects fail because either the business sponsors, the IT department, or sometimes both think that they can continue business as usual. There is a third way and Performance Dashboards provides valuable insights that can help you find it.