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Performance Management for Excellence in Business. How Use a Step by Step Process to Improve the Performance of Your Team Through Measurement, Apprais Paperback – Feb 29 2012

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Product Details

  • Paperback: 206 pages
  • Publisher: Universe of Learning Ltd (Feb. 29 2012)
  • Language: English
  • ISBN-10: 1849370796
  • ISBN-13: 978-1849370790
  • Product Dimensions: 19.1 x 1.1 x 23.5 cm
  • Shipping Weight: 399 g
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #1,330,825 in Books (See Top 100 in Books)
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Product Description


Praise for the performance management book. 'It gave me practical tips which I can implement.' 'It gave me the opportunity to focus and take on board information while reflecting on my own practice.' 'I am really impressed with the amount of information that is in this book. It feels well researched and has been written by someone who has trained this in the real world.' 'Steve's approach is to look holistically at performance management - addressing all aspects of the performance spectrum and linking models and theory with practical examples from his extensive experience of working with organizations. Steve makes performance management accessible and understandable, helping managers to clearly identify how they can get the best out of their people.' 'This should be rolled out to all managers in my organization.' 'I wish I'd had this book 15 years ago. It is so well written and has loads of practical advice for everyday situations. I found it really helped me to reflect on my skills as a manager.' Excellent and useful book.' Head of IT, Large International Company.

About the Author

Steve Walker is a skilled and experienced trainer, consultant and communicator. In a varied career he has worked in the criminal justice system, in universities, for a small consultancy firm and for the Lord Chancellor's department. Over the last 15 years he has run his own consultancy, providing successful help to a large range of organizations, big and small, across sectors and covering a variety of projects as well as developing other businesses. He is also experienced in one to one coaching with managers. In his work with organizations and individuals Steve focuses on issues around leadership, strategy, culture, performance, development and teamwork, using a reflective and practical approach that brings the best out of people. He is known for helping managers disentangle knotty leadership issues and dilemmas, using relevant research, experience, fresh ideas and clear analysis and sound communication. In his work Steve's goal is to help people to work out specific actions that they can take back to their real world and apply with confidence, and he has a strong and successful track record in this. He is committed to an effective leadership approach that also focuses on developing people and treating them with respect and integrity. Steve has covered performance management at a number of levels, from working with senior managers on improving performance across the whole organization to helping team leaders with everyday front line performance problems and opportunities. Steve always takes a pragmatic approach to his work on performance management. He makes sure that the advice and help that he gives are useful in the everyday situations that managers find themselves. At the same time he works with people in a considered and thoughtful way, using up to date research to inform advice and actions. Steve is also careful to take into account all of the complications in any issue to make sure that solutions stick: no quick easy wins that lead back to even worse problems. For some time Steve has been keen to convert this work into a book on performance management that captures his and hundreds of managers' experiences and then goes on to offer real ways to tackle what can be horribly difficult issues. This is a book with a difference, blending tried and tested ideas with rugged, real world pragmatism to help all managers to work on and improve the way that they manage the performance of their staff and their teams.

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Most Helpful Customer Reviews on (beta) HASH(0xa5b2df30) out of 5 stars 9 reviews
1 of 1 people found the following review helpful
HASH(0xa5b3d81c) out of 5 stars Positve Guide to Staff Management June 24 2013
By Fleur Madeline Pepper - Published on
Format: Kindle Edition Verified Purchase
A user friendly guide to the crucial task of staff management for the purpose of positive work performance and evaluation. Asking the helpful question of "what is performance and how can it be evaluated and processed positively within staff training", the answers being key to job demands and the assessing of staff responsibly. Setting goals measuring performance and taking action to resolve relevant issues are all important themes contributing to the reading. The theories of sound evaluation for organizational management promote the role of management as being the device to coordinate the issues of work performance from a team effort. With references made toward, action planning to achieve result driven structures of review. Development being supported by the ideas of strategy, appraisal, supervision and the Improving Performance by Wandering Around (IPBWA). The logics of worker focus and control, clarity are also highlighted as important factors contributing to work performance and improving procedures. I particularly found the connection of quality, quantity, resources, time, pace and scope as concepts for planning sound management helpful and relevant to practical application.
HASH(0xa5b3da68) out of 5 stars Excellent Self Managed Learning Guide to Performance Management June 14 2013
By staploe - Published on
Format: Kindle Edition
Practical and Effective Performance Management is an accurate title for an excellent guide to the subject. All managers should be constantly updating their skills through self development and this addition to the Universe of Learning skills training courses is invaluable. It is clear, concise and practical. Managers should encourage their team leaders and supervisors to read it and practice the exercises that come with the book. This whole series of easy to read and practical books is recommended to all aspiring managers and also for experienced managers who wish to review their working practices. Good performance management is the single most powerful tool in a supervisors armoury.Developing Your Assertiveness Skills and Confidence in Your Communication to Achieve Success, How to Build Your Confidence and Assertiveness to Handle Difficult Situations and People SuccessfullyStress Management Skills Training Course Build Success in Your Life by Goal Setting, Relaxation and Changing Thinking with NLP
1 of 1 people found the following review helpful
HASH(0xa5b3dca8) out of 5 stars A fantastic tool June 18 2013
By Mr. K. Shenton - Published on
Format: Kindle Edition
This book is extremely informative and full of tips on how to improve both your own and others performance. Can also be used for life in general
1 of 1 people found the following review helpful
HASH(0xa5b3df24) out of 5 stars Good Book July 30 2013
By Royal D. Bush - Published on
Format: Kindle Edition Verified Purchase
Steve Walker wrote a good book. What a tremendous resource for beginning supervisors to seasoned directors! (paid and volunteer staff too!)
HASH(0xa5b3ddbc) out of 5 stars A useful and practical way to develop management and leadership techniques June 14 2013
By Jackie - Published on
Format: Kindle Edition
This book provides a clear and concise way to approach solutions. Well laid out with useful practical exercises.
5 Key ideas which are easy to follow to gain an understanding of what you are trying to achieve:
1.Performance management is essential to organisations
2. How can we define performance management
3. The role of appraisal and supervision in performance management - delivery system
4. Performance management in action, effective habits
5. A performance management culture in an organisation
This is followed by a four step model with levers which allow you to think clearly about the issues and ultimately how to improve performance.