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Retail Hell: How I Sold My Soul to the Store Paperback – Oct 18 2010

4.8 out of 5 stars 5 customer reviews

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Product Details

  • Paperback: 288 pages
  • Publisher: Adams Media; Reprint edition (Oct. 18 2010)
  • Language: English
  • ISBN-10: 1440505772
  • ISBN-13: 978-1440505775
  • Product Dimensions: 14 x 1.9 x 21.6 cm
  • Shipping Weight: 435 g
  • Average Customer Review: 4.8 out of 5 stars 5 customer reviews
  • Amazon Bestsellers Rank: #543,896 in Books (See Top 100 in Books)
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Product Description

About the Author

Freeman Hall began slaving in retail at the age of twenty at Macy's. His most notable experience was with specialty clothing store Nordstrom, where he spent fifteen years as an award-winning handbag manager and salesperson. In 2007, he created the popular "Retail Hell Underground" blog and videos, generating a satirical sounding board for retail slaves worldwide.

Customer Reviews

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Top Customer Reviews

Format: Hardcover
As a fellow retail slave, I truly appreciated this book. Many examples of customer types could have been pulled out of my own experiences - and I don't even work in a department store or somewhere that sells purses/clothes etc. Freeman writes in a way that vividly describes the situations - to the point where you are pulled in and feel as if you are there - and invites you into his world. You feel more like a friend and confidant than just the reader of his book. If only entitled customers everywhere would read this book and realize the errors of their way - but of course nothing like that will ever happen. For now, we console each other from behind the counter and share in tales of the truly strange customers we deal with. No one does this better than Freeman Hall - he has me wanting to plow through and read the book until the end but also savor it so doesn't end too quickly. I wish there was another book following this one!
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Format: Paperback
As a fellow retail slave, I truly appreciated this book. Many examples of customer types could have been pulled out of my own experiences - and I don't even work in a department store or somewhere that sells purses/clothes etc. Freeman writes in a way that vividly describes the situations - to the point where you are pulled in and feel as if you are there - and invites you into his world. You feel more like a friend and confidant than just the reader of his book. If only entitled customers everywhere would read this book and realize the errors of their way - but of course nothing like that will ever happen. For now, we console each other from behind the counter and share in tales of the truly strange customers we deal with. No one does this better than Freeman Hall - he has me wanting to plow through and read the book until the end but also savor it so doesn't end too quickly. I wish there was another book following this one!
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Format: Kindle Edition
...then this is the book for you! Thank God I never met most of these customers, but I DID have an incredibly well-dressed woman literally get on her hands and knees and throw the temper tantrum of a spoilt four-year-old on the lovely carpet of our posh store when I refused to give her a refund for something obviously worn! And, like a four-year-old she watched me out of the sides of her eyes the entire time!.
There were a couple ladies in line behind her. After an aghast couple of moments at this unconscionable behaviour we all exchanged wry glances with each other.
"Hello!" I said brightly, ignoring the drama with as much grace as I could (I had a little brother so I DID have a lot of experience).
"This is a lovely piece of Simon Chang. I have met him and he's truly delightful!...."
And we all chatted as I wrapped purchases in tissue paper and put them in our pretty boxes and then finally, in our expensive glossy shop bags.
After about five minutes the middle-aged (!!!) woman on the floor got up and with as much dignity as possible, stalked out.
The moment she left the threshold every single person in our store started giggling,
"Oh my," asked one woman, "Does that happen often?"
"Oh, no," I said, smiling at her, "It has only happened once before."
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Format: Paperback
This is a fun and easy read. Mr. Freeman Hall is honest and his opinions and perspectives are conveyed in a hilarious, yet true-to-life way. This book had many laughable moments inserted in what are real life experiences of a person working in retail. A highly recommended read!
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Format: Hardcover Verified Purchase
Loved it!!
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