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I See Rude People: One Woman’s Battle to Beat Some Manners into Impolite Society Paperback – Nov 13 2009

4.8 out of 5 stars 4 customer reviews

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Product Details

  • Paperback: 224 pages
  • Publisher: McGraw-Hill Education; 1 edition (Nov. 13 2009)
  • Language: English
  • ISBN-10: 0071600213
  • ISBN-13: 978-0071600217
  • Product Dimensions: 14 x 1.3 x 21.1 cm
  • Shipping Weight: 181 g
  • Average Customer Review: 4.8 out of 5 stars 4 customer reviews
  • Amazon Bestsellers Rank: #307,077 in Books (See Top 100 in Books)
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Product Description

About the Author

Amy Alkon writes the award-winning nationally syndicated advice column, The Advice Goddess, which appears in about 100 papers across the U.S. and Canada. She has been featured in The New York Times, Los Angeles Times, The Wall Street Journal, Glamour and Psychology Today, and has appeared on Good Morning America, The Today Show, NPR, CNN, MTV, Politically Incorrect and Nightline. She blogs daily at advicegoddess.com. Twitter: amyalkon

Excerpt. © Reprinted by permission. All rights reserved.


Anna's thirteenth birthday is only a day away when her two best friends inform her with mock sadness that they won't be coming to her sleepover party.

"Tina asked us to go to the movies with her. That's way more fun than watching videos at your house and playing those stupid games your mom comes up with," they snicker, linking arms and walking away.

An older girl begins to make fun of newcomer Monica's scrawny build whenever they pass each other in the halls of their small rural high school. Even though fifteen-year-old Monica switches from wearing her favorite skirts and dresses to jeans, soon everyone is calling her "chicken legs" and cackling when she passes.

At ten, Lucy hates playground. Every day when the teacher is distracted, a boy will swoop up and snap the back of Lucy's new bra, which barely contains her B-cup breasts. Worse yet is the betrayal of girls, who cluster together and laugh when that happens. Even Lucy's former friends have started sticking out their chests mockingly and strutting behind her.

Day after day, fifteen-year-old Shantal and her crowd of friends face off against fourteen-year-old Erika and her group. In the cafeteria of their inner-city school, Shantal calls Erika a "slut" because she is dating Reese, a good-looking seventeen-year-old. In return, Erika shoves past Shantal and mutters "bitch" just loud enough to be heard. The confrontations grow more and more heated until one day between classes Erika punches Shantal in the face, an encounter that escalates into a brawl requiring police intervention.

What do these young women and their friends have in common? All are caught up in the whirlwind of relational aggression, wounded by the words and actions of another girl. Even Erika and Shantal, who work to maintain "tough girl" stances at all costs, are scared, hurt, and insecure underneath.

Relational aggression (RA), also called female bullying, is the use of relationships, rather than fists, to hurt another. Rumors, name calling, cliques, shunning, and a variety of other behaviors are the weapons girls use against one another on an everyday basis in schools, sports, recreational activities, and even houses of worship. The increasing incidence of physical confrontations between girls, like Erika and Shantal's are often preceded by escalating relational aggression.

Most women can recall an incident of RA in their own past, but the seriousness of these behaviors is reaching new proportions, resulting in criminal charges, school shootings, and suicides. Why are today's girls so willing to be this cruel to one another?

When psychologist Mary Pipher wrote her bestselling book Reviving Ophelia in the mid-1990s, she suggested we need to "work together to build a culture that is less complicated and more nurturing, less violent and sexualized, and more growth producing." If anything, the world of adolescent girls is now more complicated, violent, and sexualized as well as less nurturing than when Dr. Pipher first proposed her agenda for change.

Today's young women are subtly influenced to interact in ways that reduce rather than enhance their underlying power to connect with one another. Bombarded with messages about their physical appearance at an early age, they are expected to dress provocatively while maintaining straight "A" averages and excelling at sports. They are labeled as mean "Queen Bees" but given no alternatives for more positive behaviors. Their bodies are reaching physical maturity earlier and earlier, yet their cognitive skills remain anchored in adolescence. Role models for today's teens are not powerful women who have succeeded because of their persistence and kindness to others, but rather superstar singers acting like sexy schoolgirls and movie stars firing machine guns or using martial arts on opponents while wearing skintight jumpsuits. No wonder young women find themselves in a state of extreme confusion, unsure of how to relate to either themselves or others.

The good news is that all across the country, mothers, girls, and others are finding ways to help adolescents feel more secure about their own abilities and safe in their relationships with others. Slowly, their efforts are changing the "girl poisoning" culture Mary Pipher first lamented nearly a decade ago, transforming behavior from cruel to kind.

Do all girls have the capacity to be kind? We believe girls are not inherently cruel, and that although behaviors such as jealousy, gossiping, and joining cliques may be normal in terms of what we expect, they are not what we have to accept. Based on our work with hundreds of young women in both our professional and personal lives, as well as extensive research, evaluation, and input from other experts on the subject, Charisse and I know that not only can girls be kind, they feel better about themselves when they are. We call this behavior confident kindness, because the ability to be caring and supportive of others is only meaningful if it comes from an inner sense of security and self-esteem.

It is our role as adults to guide young women to form more positive self-identities, which will in turn lead to more supportive relationships with others. That's what this book is all about. How can mothers, young girls, or any other concerned party overcome RA? In this book, input from four important sources is used to identify twelve key strategies that both girls and adults can use.

First, girls who have been involved in RA share their stories, either in their own words or via interviews. These young women offer advice on how to deal with RA and share ways in which they turned their lives around -- either on their own or with help from others.

A second source is the wisdom of mothers and other adults who have helped young women deal with RA. These include fathers, coaches, teachers, dance instructors, and religious education counselors. Again, the situations these adults faced with adolescent girls are shared, in their own words, along with the specific actions they took, which illustrate the strategies described.

A third source of information is experts, including Dr. Charisse Nixon and myself. Efforts are under way to develop and evaluate programs that specifically address individual, school, family, and community aspects of RA. In addition, many researchers and clinicians are actively studying and identifying key interventions that can put an end to female bullying.

Finally, several organizations that focus on improving the self-esteem of girls and helping them learn more positive ways of interacting are described. These include GENAustin, a "GirlPower" program in one high school; the Boys and Girls Clubs of America; ClubOphelia.com and its premier program, Camp Ophelia; and the Ophelia Project and one of its sister chapters in Warren, Pennsylvania.

Of course, the experiences that feel most relevant to both Charisse and myself are the ones we have had as mothers of girls who are immersed in this culture of female aggression. We have seen our daughters caught up in the tumult of RA behaviors at various ages, but in keeping with the original message of Reviving Ophelia, we believe change is possible. Negative messages about "mean teens," which make for great press, end up stereotyping girls and creating an expectation that such behaviors are normal. The latter is particularly damaging because it perpetuates the notion that nothing can be done, because, after all, "girls will be girls."

It is our goal to focus on the strength and resiliency of young women rather than on their deficiencies. Girls have enormous relational abilities but need guidance to build those abilities into constructive assets. In this book, we will show that girls can -- and must -- be taught to capitalize on the strong, resourceful, positive, and powerful side that lives inside them. Anyone -- male, female, young, old, individual, or group -- can use these strategies to transform the culture of female aggression to one of confident kindness.

The twelve strategies are listed step-by-step for you to follow. The first, and perhaps most important, is to inform yourself and others. Although this may sound easy enough, there are many nuances of RA that affect today's girls. The four chapters devoted to this strategy will describe special situations such as the use of computers for aggression (cyber-RA) and socioeconomic differences and similarities in RA. This content is elaborated on by vignettes by girls and parents.

Strategies 2 and 3 are preventive actions you can use to develop a girl's anti-RA skills at a young age, grow her self-esteem, and equip her with positive relationship skills. Again, the real experiences of adults and girls will be shared to illustrate these principles.

The longest section of the book deals with what to do when RA occurs (Strategies 4 through 10). We begin with relatively mild incidents and progress to serious, sustained types of harassment and aggression. These strategies will help you intervene to end the aggression and hurt all girls experience when RA occurs. Not surprisingly, girls themselves have a lot to say about what helps and what doesn't; their suggestions are summarized in Strategy 10: Give Her a Tool Kit of Options.

Strategy 11 deals with changing the larger culture through individual and community programs targeted at RA. Profiles of key organizations are provided so you can replicate similar efforts in your own home and community. Finally, you will be guided through the steps needed to develop your own action plan.

The book ends with appendices, which are by no means comprehensive but which provide further information on resources, along with a self-assessment quiz on your RA quotient. Sources for further help are also identified.

We frequently mention middle school as the context for working with girls since this is a time when gender differences emerge in RA, but in reality the strategies apply to preschool through young adulthood. While our focus is girl vs. girl aggression, we acknowledge that boys can and do engage in R... --This text refers to an out of print or unavailable edition of this title.

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Top Customer Reviews

Format: Paperback
Hilarious - this book was just plain funny. Amy Alkon tells of rude experiences in public, and how people just seem to forget their manners - even though they are surrounded by other people. That's true in driving, in restaurants, coffee shops, your bank and police station. Cell phone use, and abuse is one of her focal points in the book. She comes up with some pretty wild, and wonderful ideas on getting people to "get it" regarding NOT yelling their social security number into their cell phone in a small coffee shop.

One of the truly amazing points about Amy's book is that she comes out and just tells it as it is. She has a photo of a guy's 4x4 with the WOZ license plate (NOT blurred out) - and tells the story of what this goofy person did. I love her solution of take photos of the car and license plate so that the person knows you are photographing them - it makes them paranoid and change behavior fast. She also comes out and tells the story about BANK OF AMERICA and how dumb their policies are - and how easy it could be for someone to commit fraud and steal money from your account. She tells the story straight up, without trying to hide the accused. The book feels like a brutally honest documentary film, with a lot of good laughs.

This is one of the few books I have really had a good laugh to. People around me must have thought I was weird to be reading, and periodically laughing - but at least that wasn't rude!
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Thank you ! Amazing book
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very funny. Amy is great.
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she really tells it like it is. people should be more gracious and slow down and a little less RUDE.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 4.2 out of 5 stars 141 reviews
96 of 100 people found the following review helpful
3.0 out of 5 stars Mixed feelings Aug. 14 2010
By Alan Mazer - Published on Amazon.com
Format: Paperback Verified Purchase
I have mixed feelings about this book. I first heard of Amy Alkon through an article somewhere this past week which cited her as an expert on modern-day rudeness, and believe me, I'm sensitive to this topic. Courtesy seems to be in rapid decline. And Alkon, fed up, has some very entertaining stories on how she's started dealing with rude people, from taking the photographs of particularly offensive people (priceless) to billing telemarketers for her time. Interspersed between her anecdotes are a surprising amount of interesting and relevant facts and quotable studies, including a particularly intriguing 150-people-per-village concept, which suggests that there are simply too many of us living in too little real community for us to feel much societal restraint. Her "Don't inflict yourself on other people" motto should be framed and hung everywhere. She's definitely got me thinking about how I can minimize my impact on others around me. The last chapter of the book, in particular, has many very constructive suggestions for coping with and challenging rudeness in the world.

That said, some of her stories don't describe her defending against rudeness as such, but her fights against people (cops and bank workers, for starts) who don't give her the service she feels she deserves, and at these points in the book she loses a little of my sympathy. I've had a car stolen; I've had problems at her bank which were handled professionally. Glossed over in her complaints of how her bank failed to prevent theft from her account is that her bank refunded her money without question. That they refused to help her track down the perpetrator is hardly surprising. Similarly, her story of having her car stolen is sad, and her zeal to recover it impressive, but it's hard to fault the police department for not sending a car just because a friend reportedly saw the stolen auto in traffic. Most police departments have tight budgets and scarce resources, and surely she realizes that crimes of violence will always take priority over property crimes in a city like L.A.

In short, Alkon makes a lot of great points, the book is entertaining and moves quickly, and she cites some very interesting research. But there's a very fine line between actually fighting rudeness and poor service (her suggestions in the last chapter are terrific) and demanding that companies and organizations use their resources to fight injustice against -you-.
44 of 46 people found the following review helpful
3.0 out of 5 stars Wanted to like it more than I did. July 16 2010
By Tropical Socrates - Published on Amazon.com
Format: Paperback Verified Purchase
In terms of style, think Dave Barry crossed with Seinfeld, Andy Rooney, Kathy Griffin (although less funny), and throw in a bit of Curtis Sliwa. While I can't stand the same sorts of folks Alkon rips here, this is an uneven effort that could've fairly easily been made better by omitting some tedious personal detail in several places. The parts on cell phone rudeness and misbehaving children are quite good, but the identity-theft incident hardly deals with rudeness in the same sense at all and seems somewhat out of place. The rest of the book regarding bad experiences with a small-time car thief, a sleazy old guy who damaged the author's new car, various bureaucratic corporate weasels, overwhelmed functionaries of the criminal justice system, and assorted hostile internet blog commenters reads as rather self-indulgent venting. Although I do give her credit for standing up to thoughtless, obnoxious boors and encouraging others to do the same - there's nothing wrong with a bit of etiquette vigilantism in my book - this seems like it was a rushed work that could have been tightened up to good effect.

BTW, my review was posted several months ago but within an hour or two of it being online I had received votes that it was "not useful", which I found rather odd - especially since it normally takes some time to receive feedback on books that have been out for a while. I read through other less-than-stellar reviews and associated comments and discovered the rather sad situation of the author and people who "really like" the book accusing those who don't of being part of a conspiracy to harass Alkon and damage her sales - apparently some of the hostility touched on in the book spilled over onto Amazon's review pages. I removed my review in order to not become embroiled in this little drama at the time - hopefully things have since calmed down. While there may indeed be folks with whom the author has a problem/history posing dishonestly as reviewers, she should also be able to accept honest criticism. Petty retaliation at readers who write less flattering reviews smacks of immense insecurity and goes against the democratic spirit of Amazon's review policies.
125 of 151 people found the following review helpful
5.0 out of 5 stars A Tour de Force! Nov. 16 2009
By Kingsley R. Browne - Published on Amazon.com
Format: Paperback Verified Purchase
Rude people beware: Amy Alkon may see you, and if she does, it is unlikely to be a pleasant experience for you. Car thieves, "underparenting" parents, cell-phone users, and telemarketers have all attracted her ire, and she has responded with persistence and ingenuity in ways that most of us can only dream of. But this book is not just a rant about the unmannered. Alkon skillfully weaves in learning from the fields of psychology and anthropology (among others) to explain why we face such a scourge of the impolite. People have always been "grabby, self-involved jerks," but the anonymity of modern society means that they are no longer constrained by the norms of the small groups that traditionally kept those jerky tendencies in check.

This a book for everyone. Those burdened by the impolite may learn defensive strategies, or at least learn that they have a champion in Amy Alkon. If we're lucky, the impolite will learn that what they do is actually impolite, causing them to change their ways; at the very least, however, they will learn to look over their shoulders.

"I See Rude People" is delightfully entertaining. Those familiar with Alkon's advice column ([...]) will recognize her wit and energy. After reading "I See Rude People," those not familiar with her column will be impelled to make it a regular destination for an "Alkon fix."
127 of 158 people found the following review helpful
5.0 out of 5 stars Simply Fabulous Nov. 14 2009
By Sterling R. Braswell - Published on Amazon.com
Format: Paperback Verified Purchase
I've been reading Ms. Alkon's column for many years, and I was prepared to enjoy her book. Amy probably snapped at about the same time I did in regards to 'rude people'. I will quote from page 120: "I thought kids and I had a deal: I'd stay out of Chuck E. Cheese if they stayed out of the martini lounge." This hits me at home from both sides, and I am still laughing.

This book is even better than my expectations. As much as I enjoy visiting her blog, I get involved in the discussions there and sometimes forget that Amy is there. And this book really was an evening with Amy. She's sassy, precocious, and absolutely fabulous in the way she relates her stories and views.

Ms Alkon makes you laugh and makes you think. And from her precisely sharp wit she provides us all with courage to make the world a little more friendly, and a better place.

The advicegoddess is my new Dave Barry. And with much better hair. I can't wait to send copies of her book to friends and foe.
85 of 109 people found the following review helpful
5.0 out of 5 stars Full of sharp humor and sharper ideas! Nov. 17 2009
By Kyrie - Published on Amazon.com
Format: Paperback Verified Purchase
Amy Alkon is one of the cleverest writers out there. Her wit is a sharp instrument, and she uses it not just to get a laugh here and there, but also to make you think. She's fearless as she calls rude people on their behavior - from the guy talking on his cell phone and holding up the line (because he's talking, not paying) to telemarketers who unashamedly call all hours of the day. In addition, she also goes into detail about some of the reasons we're seeing an increase of rudeness and selfish behavior in society today. Ms. Alkon's book is a great read, and a lot of people on my Christmas list will be getting a copy. Hopefully they won't think I'm hinting that they're rude ;-)