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Successful Business Writing. How to Write Business Letters, Emails, Reports, Minutes and for Social Media. Improve Your English Writing and Grammar. I Paperback – Feb 29 2012

2.0 out of 5 stars 1 customer review

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Product Details

  • Paperback: 127 pages
  • Publisher: Universe of Learning Ltd (Feb. 29 2012)
  • Language: English
  • ISBN-10: 1849370745
  • ISBN-13: 978-1849370745
  • Product Dimensions: 19.1 x 0.7 x 23.5 cm
  • Shipping Weight: 181 g
  • Average Customer Review: 2.0 out of 5 stars 1 customer review
  • Amazon Bestsellers Rank: #2,897,191 in Books (See Top 100 in Books)
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Product Description


Praise for business writing success: 'The course gave me a boost of confidence that shows I am capable of drafting letters.' 'I learnt such a lot from the course, I take a bit longer over everything I write now, but it is amazing the difference if you change the 'tone' of the message.' 'I feel a lot more confident using punctuation. I found the course interesting and everything is explained clearly.' 'I learnt how to deliver bad news with a positive spin.' 'It is all great and adaptable for my role.' 'I particularly found the practicing of email writing and feedback given was incredibly helpful.' 'I thought this was focused and incredibly useful. The methods, hints and tips which I learned will enable me to improve the quality of my work.' I would certainly recommend it to others.' 'Extremely informative.' 'It is fantastic and has helped me improve my writing skills.'

About the Author

About the author: Heather Baker Heather had over twenty years' experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000. The company specializes in the training and development of secretarial and administrative staff ( She now travels all over the UK working with large and small companies to enable their office staff and PAs to work more effectively and efficiently. She also delivers courses in the Middle and Far East. Heather is a Certified NLP Practitioner. She worked for ICI Pharmaceuticals (now AstraZeneca) and Hewlett Packard; she spent 5 years in France working for the Commercial Director of Cognac Hine and then 10 years with Granada Media working up to personal assistant to the managing director, commuting regularly between their offices in Manchester and London. Heather conceived the speedwriting system BakerWrite and wrote a best selling book based on this system (Speed Writing skills training course, ) which is also available as a video training course ( ). She is the author of Successful Minute Taking.

Customer Reviews

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Top Customer Reviews

Format: Paperback Verified Purchase
I started to read the book, but soon gave up in frustration. It seemed very repetitive and at such a basic level that anyone who has graduated from high school SHOULD know how to do this stuff.

Perhaps I got off to a bad start with it. The author gave, as an example of incomprehensible gibberish, what I thought was a clearly expressed statement: "The government calls insistently for more innovation. But doing things in a new way will not necessarily lead to better outcomes. So, what do we mean by innovation? We share the thinking of, for example, the Work Foundation, which sees innovation not “as a set of discrete and singular moments of change” but rather as “a culture or process in which drivers of change are embedded in and facilitated by the strategic outlook of the organisation.” To draw an analogy from nature, innovation may be thought of as ‘the new season’s growth’ rather than a series of isolated ‘bright ideas’."

A little bit later in the text she makes this incomprehensible statement: "If sentences are not clear through incorrect grammar or misuse of punctuation then confusion can arise. Spelling mistakes just show a lack of care – which your reader may anticipate filters into the work you do." I've read that second sentence several times, and I still don't know what she is trying to say.

Also, Ms. Baker tells us to keep asking "why" till we get to the actual reason for writing. However, this point is belaboured and exaggerated to the point of being nonsensical. It's easy to ask why - even at the point where the author suggests the real reason has been found.

There may be some valuable info hidden in the book, but you have to work awfully hard to find it. If you can get it cheap enough, and your English business correspondence skills are very rusty, then maybe it will be worth it.
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Most Helpful Customer Reviews on (beta) 4.1 out of 5 stars 8 reviews
1 of 1 people found the following review helpful
4.0 out of 5 stars Informative Wriiting Techniques Aug. 2 2013
By Fleur Madeline Pepper - Published on
Format: Kindle Edition Verified Purchase
I found the guide useful as it gave steps and revisions on the importance of making a point, providing facts and using positive written language for the purpose of logical and persuasive communication. All important when using the shorthand of less formal writing often used in email and the more formal adoption of paragraphing and sequence of points in business writing. The grammar revision has been most helpful.
4.0 out of 5 stars Recommended reading: Successful Business Writing Aug. 4 2013
By Tracie - Published on
Format: Paperback
Success Business Writing will help anyone looking for tips and tricks to write better in business situations. Some of the best advice comes right at the beginning of the book. Agreeing why good business writing is important and understanding the barriers to good communication are the foundation to successful writing. The three Ps are also critical: Purpose, People, and Preparation. I particularly appreciate Chapter 7, Guidelines for good writing, as these are essential for effective written communication whether you are a native speaker or someone writing in English as a foreign language.
5.0 out of 5 stars This book is so much more than business writing July 15 2013
By Wendy - Published on
Format: Paperback
I am often amazed at the poor writing skills displayed on so many websites, letters and business emails - poor spelling, poor grammar, presenting such an unprofessional image.

This book manages to pack-in so much information, from how to set out a letter or email, to exercises helping you improve your grammar. And it's great having the free workbook from the UoL website.
3.0 out of 5 stars Practice What You Preach Jan. 22 2014
By Dana Conti - Published on
Format: Kindle Edition Verified Purchase
I enjoyed the content of the book. However, a key factor they mentioned was the use of grammar, punctuation and good language...there were plenty of grammar mistakes I caught (i.e. missing words, etc.).
3.0 out of 5 stars Wish they had more samples/examples Dec 16 2012
By Walt Gomez - Published on
Format: Paperback Verified Purchase
Great theoretical knowledge but I wish the author would give more samples/examples of the actual letters, emails communications in the book so that I could make copies of those and teach in my class.