Compare Offers on Amazon
+ Free Shipping
Sure Petcare SureFeed Microchip Pet Feeder Connect - Selective Pet Feeder - Great for Pets on Prescription or Weight Management Diets - Integrated Scales - Data Pushed to Smartphone
- Connects to the Sure Petcare app (requires Hub, sold separately)
- Monitor how much, how often and when your pet eats
- Accurately weigh your pet's food using the integrated scales
- Notice changes in your pet's feeding which could indicate illness
- Microchip operated - stops pets stealing each others' food (Uses pet's ID microchip or RFID Collar tag available from Sure Petcare)
Frequently bought together
Customers who viewed this item also viewed
What other items do customers buy after viewing this item?
Have a question?
Find answers in product info, Q&As, reviews
Your question may be answered by sellers, manufacturers, or customers who purchased this item, who are all part of the Amazon community.
Please make sure that you've entered a valid question. You can edit your question or post anyway.
Please enter a question.
Would you like to tell us about a lower price?
The Microchip Pet Feeder: an innovative and intelligent automatic pet feeder. It handles access control, which means only the intended pet can eat the food that is meant for them. This is ideal for the multi-pet homes that deal with food guarding, food stealing, and other aggressive behaviors at pet meal-time; as well as, being great for any homes dealing with feeding expensive therapeutic foods.
The Feeder pushes data through the Hub (not included, sold separately) to the free Sure Petcare app on your smartphone.
Through the pet’s microchip or RFID collar tag, the Feeder senses when that pet is within range and either opens or closes the lid over the food bowl to control access.
The Microchip Pet Feeder is extremely easy to clean – simply hand wash the bowl and run a damp cloth over the Feeder unit.
Personalized your Feeder with the assorted Pink, Blue, Green and Grey Split and whole bowls and mats.
At times, a pets microchip may "travel" down the pet's shoulder and require the pet to be closer to the Feeder in order for the unit to read their microchip.
Sealed bowl keeps food fresher longer.
Suitable for both wet and dry food. Bowl capacity 400 ml or two pouches of wet food.
6 months battery life (4 x C cell batteries -– not included). A low battery indicator will flash when the batteries need changing.
Feeder opening-Size of the area that your pet will eat from 8 1/4" (W) x 6 1/8" (H) .
Feeder dimensions-Overall size of the Microchip Pet Feeder 12 5/8" (W) x 7 7/8" (H) .
Bowl dimensions-Size of the inside of the bowl 4 1/8 (W) x 6 5/16" (H) x 1 3/16" (D) .
Mat dimensions-Size of the mat 8" (W) x 4 3/8" (H) .
3 Year Manufacturer Warranty.
Contents: ** Microchip Pet Feeder ** Single Grey Bowl ** Split Grey Bowl ** Grey Mat ** User Manual ** 1 x SureFlap RFID Collar Tag (Batteries not included) .
Customers who bought this item also bought
There was a problem filtering reviews right now. Please try again later.
Top international reviews
It’s easy to set up. I was a bit nervous about it but the app makes it easy and having the Hub really helps.
My heavy boy took to it immediately, I didn’t have it in training mode. And I removed all other sources of food to ensure the cats were comfortable. The second kitty is a skittish thing and so it took a lot of cajoling and getting him comfortable with it. A tiny trail of dreamies seemed to help there and within 2 days he was fine. I think it’s just the initial noise of the lid opening that made him super cautious. It’s not even been a week and both are, fed and happy - well the kitty that eats everything isn’t that happy as it’s not a free for all anymore!
I was cautious in spending the money to get this and the negative reviews did make me think twice but the way I saw it was, you wouldn’t be looking for a product like this if something wasn’t bothering you.. this is for me the only one that ticked all the boxes for what I needed. So opted to just go for it and formulate my own opinion!
I love it.
Either way, it's hard to set up and we haven't got it working yet plus our cat is suspicious of it.
Hopefully we'll get up and running at some point and learn how to enable intruder mode so his food doesn't get stolen. The app is really slow and cumbersome too which is a shame as it looks ok.
She needed to be put on a special cat food that my other cat can't eat, so I was looking for solutions for feed her as both my cats are grazers. I don't earn a lot of money so but £119 cat bowl was a lot but it is for my cat so I did. Now she is 10 year old, soon to be 11 and it is hard for her to learn new things but we preserved as it is our only option.
I opted to connect it to the tag that comes with the product and not her micro chip but last night I found out it opens for my other cat too, now, I promise you I did not connect it to him nor did it open for him up until last now.
So, it would seem it actually opens for any pet with a micro-chip that can fit under the arch. So I am now £119 down with a cat bowl that doesn't really work. Since I don't want to risk my other younger cat I have to remove the micro-chip cat bowl and put down normal food whilst I think off a different and cheaper way of feeding my older cat her food.
I will say, if you're trying to stop neighbors cats (non-micro-chipped) or big dogs from getting the food it will probably do the job but keep the box longer than a few day so you can return it if it doesn't work out.
1. They have been aware that the lack of a rear cover was an issue for over 4 years but instead of fixing the feeders they have it as an accessory at an additional cost. Their excuse is that most don’t need it but that appears false based on the sheer number of complaints about the lack of rear cover in the review.
2. The scales are inaccurate. I can zero fish, place 80 grams of food in said dish, close the lid, open it, remove 5 grams, and it will send that two or three times that amount is being removed.
3. The connectivity to hub is subpar at best. It doesn’t zero all the time without multiple attempts or resets. Feeders drop frequently. Cat will eat and update will not go to phone or app. Like the rear cover you have to pay even more for the hub to make the product work correctly.
4. Customer support is impossible to contact and flippant when you do. I emailed twice asking for advice and had no reply. I then attempted to search forums and found nothing. Finally I called..... after sitting on hold for 32 mins I was disconnected. My second call resulted in a 47 min hold and when I began to explain my issue to the women who answered she told me her cats don’t have that problem and then was rude as I continued to seek help. I repeated my question and she said she was hanging up. I am happy her cats don’t have that issue but mine do and seeing as see works for customer service I would expect a willingness to assist be present.
Overall, this feeder would be brilliant is executed properly and backed up with support. Sadly that’s not what sure petcare provides with their product.
1. We had to buy the back cover to keep faces and paw out of the back side of the feeder while it is open (cover was easy to buy and put on), and
2. Most importantly, the door closes way too slowly after the cat with the RFID collar walks away. So slowly, that both of the kittens get in and have a good snack before it shuts. From what I can tell, there is a setting for this but ONLY via the app, which requires buying the hub. I will now spend another $80 just to be able to close the door faster.
I have so many other products with integrated web functionality and/or settings integrated into the product, and yet this product requires you to buy every single add-on to make it work.
will I love it once I get a hub and reprogram the door closure? probably for the convenience, but I am pretty annoyed that if you really need a hub to make it work right, it isn't more clearly stated up front, or built into the product.
For our senior kitty, the motion sensors do not pick her up as she is taller and longer than her younger sister. This means the feeder cover will not scan her chip until she bends down and is completely inside the unit with her chip under the reader bar.
SurePet Customer Service claims her microchip must have migrated, and said the unit would work perfectly if we switched to their RFID tag. We added the tag to her collar and programed it in, but unfortunately, it's the same issue all over again, because the problem is with the motion sensor, NOT with the range of the chip reader. The motion sensor still cannot see her approach, so even with the RFID tag, she has to have her head all the way in the feeder unit so that her neck is directly underneath the reader bar. With both the microchip and the tag, the feeder door can't open unless she's completely inside, meaning the cover hits her face when it opens. Understandably, she refuses to eat from it unless the cover is set to "Open", which renders the feeder pointless. The whole purpose of the feeder is that other pets cannot eat each other's food, and both our cats are on separate diets for different conditions.
I covered the sensors with painters tape so the chip reader is constantly scanning, but that didn’t help either. I contacted Sure Petcare and was eventually told the unit can be put into “Extended Range Mode”, but it has to be done on Sure’s end as there are no advanced settings options on the app and no slide switch on the Connect version of the feeder. ERM did help marginally with the unit opening a bit sooner, but my cat’s head still needs to be in further than she’s comfortable with for it to open. I’ll give it another week, but I may need to return it if she can’t use it comfortably.
If SurePet can adjust their motion sensors, this would be a 5-star product. But as it currently is, my cat (and many other larger cats, based on other reviews) cannot use it, so it's basically a $180 paperweight.
The bowl that is iffy. It will let the assigned kitty and 1 other feed from it but keep 3rd kitty out. After some confusion and frustration, I decided to attempt to reset and re-assign only one kitty to the bowl. Despite my attempts it still allows 2 cats to feed from it instead of one. I don't known if this bowl is a did or what because the others work great.
I am still hopeful and with a positive outlook since I have had more success than failures with these bowls. I still would like to keep trying and maybe acquire a replacement for the "dud" feeder. My goal is to have ALL 3 kitties on same model of bowl and connect bowls to hub sold separately to better monitor their feedings for health observations and prevent any potential medical issues.
The App can be a little buggy at times, but I’m sure they can come up with fixes later. I ended up buying the rear end covers for all units, but I think they should have come with the devices from the get-go. I would say it’s a necessity to have if you have more than one cat/pet.