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This is Service Design Thinking: Basics, Tools, Cases Paperback – Jan 11 2012

4.7 out of 5 stars 3 customer reviews

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  • This is Service Design Thinking: Basics, Tools, Cases
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Product details

  • Paperback: 384 pages
  • Publisher: Wiley; Reprint edition (Jan. 11 2012)
  • Language: English
  • ISBN-10: 1118156307
  • ISBN-13: 978-1118156308
  • Product Dimensions: 18.3 x 2.3 x 22.9 cm
  • Shipping Weight: 798 g
  • Average Customer Review: 4.7 out of 5 stars 3 customer reviews
  • Amazon Bestsellers Rank: #55,368 in Books (See Top 100 in Books)
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Product description

About the Author

Marc Stickdorn (Austria; http://thisisservicedesignthinking.com; www.destinable.com) is co-founder of Destinable, a consultancy specializing in service design for tourism, and lectures around the world at business and design schools.  He is a professor at the Management Center Innsbruck in Austria, where he lectures on service design and service innovation.  His main areas of interest are service design and strategic marketing management particularly in a tourism context.

Jakob Schneider (Germany) is a graphic designer based in Germany.



Customer Reviews

Top Customer Reviews

on January 31, 2013
Format: Paperback|Verified Purchase
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on October 10, 2015
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on October 23, 2016
Format: Kindle Edition|Verified Purchase
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Most Helpful Customer Reviews on Amazon.com

Amazon.com: 3.8 out of 5 stars 59 reviews
5 people found this helpful.
4.0 out of 5 starsUseful Case Studies
on December 17, 2015 - Published on Amazon.com
Format: Paperback|Verified Purchase
2 people found this helpful.
4.0 out of 5 starsA book that goes straight to the point. Useful and handy
on February 6, 2016 - Published on Amazon.com
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2 people found this helpful.
5.0 out of 5 starsA good tool and a good design.
on December 30, 2015 - Published on Amazon.com
Format: Paperback|Verified Purchase
18 people found this helpful.
4.0 out of 5 starsElegant, Actionable Textbook - A Must Have Service Design Reference
on September 19, 2011 - Published on Amazon.com
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7 people found this helpful.
3.0 out of 5 starsDoesn't live up to promise
on April 7, 2014 - Published on Amazon.com
Format: Paperback|Verified Purchase