• List Price: CDN$ 30.00
  • You Save: CDN$ 4.20 (14%)

Save an extra CDN$ 9.30 (31%). Buy the Kindle Edition instead.
FREE Shipping on orders over CDN$ 35.
In Stock.
Ships from and sold by Amazon.ca. Gift-wrap available.
UnSelling: The New Custom... has been added to your Cart
FREE Shipping on orders over CDN$ 35.
Used: Very Good | Details
Sold by Canada061
Condition: Used: Very Good
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 3 images

UnSelling: The New Customer Experience Hardcover – Sep 29 2014

4.5 out of 5 stars 11 customer reviews

See all 5 formats and editions Hide other formats and editions
Amazon Price
New from Used from
Kindle Edition
Hardcover
CDN$ 25.80
CDN$ 13.91 CDN$ 1.26

See more ▸ Deals on Books

click to open popover

Frequently bought together

  • UnSelling: The New Customer Experience
  • +
  • UnBranding: 100 Branding Lessons for the Age of Disruption
  • +
  • UnMarketing: Everything Has Changed and Nothing is Different
Total price: CDN$ 75.62
Buy the selected items together

No Kindle device required. Download one of the Free Kindle apps to start reading Kindle books on your smartphone, tablet, and computer.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.



Product details

  • Hardcover: 240 pages
  • Publisher: Wiley; 1 edition (Sept. 29 2014)
  • Language: English
  • ISBN-10: 1118943007
  • ISBN-13: 978-1118943007
  • Product Dimensions: 14.7 x 2.2 x 22.9 cm
  • Shipping Weight: 422 g
  • Average Customer Review: 4.5 out of 5 stars 11 customer reviews
  • Amazon Bestsellers Rank: #170,124 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

  • See Complete Table of Contents

Product description

Review

“Through this book you’ll learn the secrets of what really influences purchasers’ decisions by taking a wider view of the sales process” (Talk Business, March 2015)

From the Inside Flap

UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We’ve become blind to customer service, support, branding, experiences and even product quality. 60 percent of a purchasing decision is made before a customer even contacts you. We have “funnel vision,” and it needs to stop.

Unselling is about the big picture: creating repeat customers, not one-time buyers. Creating loyal clients that refer others, not faceless numbers. Becoming the go-to company for something, before they even need you.

You don’t need social media, but you can be connecting with your clients socially. Your video doesn’t have to be viral in front of a million people, just contagious in front of your specific market. Content, connection, engagement. It’s time to separate from the pack of noise. It’s time to UnSell.

See all Product description

11 customer reviews

4.5 out of 5 stars

Review this product

Share your thoughts with other customers

Showing 1-8 of 11 reviews

October 3, 2014
Format: HardcoverVerified Purchase
One person found this helpful
Comment Report abuse
September 20, 2014
Format: Kindle EditionVerified Purchase
2 people found this helpful
Comment Report abuse
October 26, 2016
Format: HardcoverVerified Purchase
July 2, 2015
Format: HardcoverVerified Purchase
September 12, 2016
Format: HardcoverVerified Purchase
October 16, 2014
Format: HardcoverVerified Purchase
One person found this helpful
Comment Report abuse
October 20, 2014
Format: HardcoverVerified Purchase
One person found this helpful
Comment Report abuse
October 26, 2014
Format: HardcoverVerified Purchase
One person found this helpful
Comment Report abuse
Pages with related products. See and discover other items: social media marketing

Where's My Stuff?

Delivery & Returns

Need Help?