- You'll save an extra 5% on Books purchased from Amazon.ca, now through July 29th. No code necessary, discount applied at checkout. Here's how (restrictions apply)
United Breaks Guitars: The Power of One Voice in the Age of Social Media Paperback – Apr 22 2013
Special Offers and Product Promotions
No Kindle device required. Download one of the Free Kindle apps to start reading Kindle books on your smartphone, tablet, and computer.
Getting the download link through email is temporarily not available. Please check back later.
To get the free app, enter your mobile phone number.
About the Author
Dave Carroll is a singer-songwriter and social media innovator from Halifax, Canada. Following his 2009 YouTube music video release called 'United Breaks Guitars,' about his poor customer service experience with United Airlines, Dave's career blossomed and he is now a highly-sought-after performer, content creator, author, keynote speaker, and consumer advocate.
Top Customer Reviews
This book is all about the events on the United flight and the aftermath with all the red tape Dave Carroll went through trying to get reimbursed for the damaged guitar (Unbelievable, the hoops they tried to make him jump through, like flying back to Chicago to fill out paperwork!) and then lots of details about making the first and then second and third youtube videos. It tells about Taylor Guitar contacting him and inviting him to their plant in California and letting him choose two guitars to take home with him. He tells about speaking engagements afterwards and other opportunities afforded him on the basis on this video and the larger story. I found it to be very inspiring that there IS a way to make one small voice heard. He also examines how companies can make social media good for, and relevant to their companies.Read more ›
I first met Dave and became familiar with his music, back in 2004, when he was there performing with his brother Don, (part of his band Sons of Maxwell). Many of the songs that he has performed, both as a solo musician and as a part of S.O.M, were penned by himself, and showcase his amazing talent as a songwriter. It is no surprise than, that his writing talent should flow over to a book.
I highly recommend this book to everyone. If you want to read about how one person faced a difficult situation, used his talents to respond to that situation in a positive manner, and made a change that rippled around the world, than this is the book for you!
Most recent customer reviews
Dave Carroll's book UNITED BREAKS GUITARS is both an entertaining account of his misadventures with United Airlines AND a guideline/inspiration for consumer activism in the new age... Read morePublished on July 18 2013 by Timmybear
There are few books I read to the end because most fail to capture my interest and hold it. That was not the case with this book. Read morePublished on June 27 2012 by R. Baughman
Look for similar items by category
- Books > Business & Investing > Business Life > Ethics
- Books > Business & Investing > Industries & Professions > Customer Service
- Books > Health, Fitness & Dieting
- Books > Professional & Technical > Business Management > Management & Leadership > Business Ethics
- Books > Professional & Technical > Business Management > Marketing & Sales > Customer Service
- Books > Self-Help > Success