FREE Shipping on orders over CDN$ 25.
Only 1 left in stock (more on the way).
Ships from and sold by Amazon.ca. Gift-wrap available.
Quantity:1
United Breaks Guitars: Th... has been added to your Cart
+ CDN$ 6.49 shipping
Used: Like New | Details
Condition: Used: Like New
Comment: Our books ship from the USA and delivery time is 2 to 3 weeks.  Straight spine with no creases. Cover has no damage and pages show little wear. With pride from Motor City. All books guaranteed.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

United Breaks Guitars: The Power of One Voice in the Age of Social Media Paperback – Apr 22 2013

4.7 out of 5 stars 6 customer reviews

See all 3 formats and editions Hide other formats and editions
Amazon Price
New from Used from
Kindle Edition
"Please retry"
Paperback
"Please retry"
CDN$ 14.95
CDN$ 5.14 CDN$ 0.01

Harry Potter and the Cursed Child
click to open popover

Special Offers and Product Promotions

  • You'll save an extra 5% on Books purchased from Amazon.ca, now through July 29th. No code necessary, discount applied at checkout. Here's how (restrictions apply)

No Kindle device required. Download one of the Free Kindle apps to start reading Kindle books on your smartphone, tablet, and computer.
Getting the download link through email is temporarily not available. Please check back later.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.




Product Details

  • Paperback: 197 pages
  • Publisher: Hay House, Inc. (April 22 2013)
  • Language: English
  • ISBN-10: 1401937942
  • ISBN-13: 978-1401937942
  • Product Dimensions: 13.5 x 1.6 x 20.8 cm
  • Shipping Weight: 272 g
  • Average Customer Review: 4.7 out of 5 stars 6 customer reviews
  • Amazon Bestsellers Rank: #829,771 in Books (See Top 100 in Books)
  •  Would you like to update product info, give feedback on images, or tell us about a lower price?

Product Description

About the Author


Dave Carroll is a singer-songwriter and social media innovator from Halifax, Canada. Following his 2009 YouTube music video release called 'United Breaks Guitars,' about his poor customer service experience with United Airlines, Dave's career blossomed and he is now a highly-sought-after performer, content creator, author, keynote speaker, and consumer advocate.

Customer Reviews

4.7 out of 5 stars
5 star
5
4 star
0
3 star
1
2 star
0
1 star
0
See all 6 customer reviews
Share your thoughts with other customers

Top Customer Reviews

Format: Hardcover Verified Purchase
An interesting book, which answers a lot of the questions about what went on that lead to the making of United Breaks Guitars, and the aftermath of the video. I did find a lot of Mr. Maxwell's points repetitive, but I'm glad I bought the book nonetheless.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again.
Report abuse
Format: Hardcover
For anyone who has ever had luggage or personal belongings destroyed by an airline without being properly compensated or perhaps not even acknowledged, this story is a triumph. The youtube video, "United Breaks Guitars" has been viewed by over 12 million people as of today and Dave Carroll gives us all of the 'behind the scenes' details about how the video was conceived and how it grew into a life of its own. Imagine, one guy from Halifax, Nova Scotia on a music gig for his band, "Sons of Maxwell" who when landing in Chicago. has the unfortunate experience of being told by people across the aisle on his United Airlines flight, that the luggage handlers are throwing around guitars while unloading the plane! This made the blood run cold of every musician on board who had checked a guitar before boarding. The rest of the story is history.

This book is all about the events on the United flight and the aftermath with all the red tape Dave Carroll went through trying to get reimbursed for the damaged guitar (Unbelievable, the hoops they tried to make him jump through, like flying back to Chicago to fill out paperwork!) and then lots of details about making the first and then second and third youtube videos. It tells about Taylor Guitar contacting him and inviting him to their plant in California and letting him choose two guitars to take home with him. He tells about speaking engagements afterwards and other opportunities afforded him on the basis on this video and the larger story. I found it to be very inspiring that there IS a way to make one small voice heard. He also examines how companies can make social media good for, and relevant to their companies.
Read more ›
2 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again.
Report abuse
Format: Hardcover
I just finished reading United Breaks Guitars and found it very entertaining and insightful. Dave has taken an unpleasant experience and turned it into something positive. Not only did he turn his own experience around, but he has become a great role model for others to follow. This is a `must read' for anyone who has ever had a bad customer service experience and for all customers who should take heed on the power of social media. Dave's sense of humour shines through on every page. His story successfully shows that anything is possible, even for the little guy.

I first met Dave and became familiar with his music, back in 2004, when he was there performing with his brother Don, (part of his band Sons of Maxwell). Many of the songs that he has performed, both as a solo musician and as a part of S.O.M, were penned by himself, and showcase his amazing talent as a songwriter. It is no surprise than, that his writing talent should flow over to a book.

I highly recommend this book to everyone. If you want to read about how one person faced a difficult situation, used his talents to respond to that situation in a positive manner, and made a change that rippled around the world, than this is the book for you!
One person found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again.
Report abuse


Feedback