Wenzel Insta-Bed Queen Raised Sure Grip bottom with built-in pump, 80" x 60" x 22" inflated, (green)
- Integrated insta II AC 120 volt built-in pump for easy inflation/deflation.
- Inflates and deflates in 3 minutes
- Same height as a conventional mattress - 22 inches
- I-beam construction for sleeping comfort
- 1 Year warranty
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insta-bed? queen by Wenzel has a Sure Grip bottom and dual chamber design to provide optimum firmness, support and stability. Easy and fast to inflates with the new insta III AC 120 Volt built-in pump. Same height as a regular mattress makes you feel right at home. Take it camping, in the back of the SUV, or your backyard, this model is rugged enough for the outdoors. For your convenience a nylon carry/storage bag with shoulder straps included. Whether camping or temporaty bunking, you can still get a good nights sleep, without connecting with the hard ground. Customer Care at 1-800-325-4121 and www.wenzelco.com
Top Customer Reviews
After calling customer service I got a replacement. Customer service rep was very nice and while he told me the bed was going to take 2 weeks to ship (since it was shipping directly from the US), it was sent via fedex express, arriving just a few days later. This new one is doing very good so far, so kudos to the CS department :).
Previous Review (Feb 11 2013)
Leaks a lot
Every day I have to turn the pump up, even after a couple of hours it is not firm anymore. Initially I thought it was due to the "natural stretching of the material" yet it's been 2 weeks and it still leaks a lot. I'm yet to reach customer service, but be aware they only work until 4 pm, so if you are like you'll have to call while you are at work.
Hope this helps.
Overall, good product but would need a bit more to make it a great product.
Then I stumbled on the Wenzel brand reading reviews on american sites which was getting very good reviews. I took a look on amazon.ca and low and behold, the Wenzel mattresses were available! I didn't hesitate to purchase this model trusting the brand and I do not regret my decision!
First of all, Wenzel offers excellent customer service from what I've read online (not like some very well known other brands in Canada which shall remain nameless). Need a replacement within a year? just cut out the mattress "tag" and return it to Wenzel for a full replacement.
Now onto the product itself.
The mattress is very large. 80" x 60" covers quite a bit of real estate! The height is good enough that you could consider this an actual bed vs just a mattress. So getting on and off is very easy.
The integrated pump is not too noisy and inflates the whole thing in about 4 minutes. Deflating takes about the same time.
There are 2 portion of the bed to inflate or deflate at will: the central portion and the outer portion. Therefore, you can easily tinker the feel of the bed to adjust your needs.
The comfort now... I honestly found it a little on the hard side, considering that there is no padding like on a regular mattress. I had a foam mattress pad of about 1.5 inch unused at home that I put on the mattress to ease the firmness: tada! I now sleep like a baby in that thing.
I use this mattress 1 to 2 nights a week and keep it inflated most of the time. A 20 second touchup of air is required about one time out of two to keep the firmness I like. The mattress stays plugged in at all times, so this is not a hassle at all. Keep in mind my mattress is fairly new and you have to take into account that the material will be stretching for a while, according to Wenzel support.
Also keep in mind that temperature variations might affect the firmness (cold air contracts, warm air expands).
The sheets hold very well and I just flip the bed against the wall when not in use, with the sheets on and they hold still.
All in all, I am very satisfied and won't be embarrassed at all to have guests use this bed. An excellent buy in my book!
EDIT Oct. 10th: unfortunately, had to return the product because it was not staying inflated throughout the night. Didn't want a repair or exchange since the product was only 2 weeks old. Having to frequently re-inflate meant quite a bit of trial and error to figure out the right firmess - not fun to do in the middle of the night. Amazon's phone customer service was very helpful and top notch!