You have control over your Alexa experience

Amazon designs Alexa and Echo devices with multiple layers of privacy and security—from built-in protections to controls and features you can see, hear, and touch.

on device

In app and online

By voice

On device

Microphone off buttons,
camera shutters, and light

In app & online

Review your Alexa voice history
and decide what you want saved
and how it will be used.

Ask Alexa

Ask Alexa to delete voice
recordings, adjust settings, or
explain what was heard.

Wake word

When you have a request for Alexa, you first need to say your chosen wake word, which by default is “Alexa.” Only after your Echo device detects the wake word is Alexa listening to your requests. But how does that actually work?

Learn how your device can detect the wake word without hearing your conversations.

Amazon has hundreds of employees dedicated to designing secure products and finding and fixing vulnerabilities in Amazon service and devices, including Alexa and Echo. Let’s take a closer look at the layers of security that are at work behind the scenes.

Separating fact from fiction

Alexa and Echo devices have been used and loved by millions of customers since 2014, but that's a blink of an eye compared to computers and smart phones. With new technology often comes misperceptions.

Let's take a look at some of the most popular ones and separate fact from fiction.

The journey of a
voice request

The moment your device detects the wake word, your voice request goes on a brief but eventful adventure, all while protecting your privacy. Let's follow a single request as it travels from your lips to Amazon's secure cloud.

Learn how your privacy is protected across
Alexa features and other Amazon devices and
services that include Alexa.