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The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations Paperback – Oct. 6 2016
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More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater―whether it's the healthcare.gov debacle, cardholder data breaches, or missing the boat with Big Data in the cloud.
And yet, high performers using DevOps principles, such as Google, Amazon, Facebook, Etsy, and Netflix, are routinely and reliably deploying code into production hundreds, or even thousands, of times per day.
Following in the footsteps of The Phoenix Project, The DevOps Handbook shows leaders how to replicate these incredible outcomes, by showing how to integrate Product Management, Development, QA, IT Operations, and Information Security to elevate your company and win in the marketplace.
Take the DORA DevOps X-ray Assessment and see where you stand! Visit devops-survey.com with your access code to take the DevOps X-ray Assessment.
- Print length480 pages
- LanguageEnglish
- PublisherIT Revolution Press
- Publication dateOct. 6 2016
- Dimensions14.81 x 2.67 x 22.89 cm
- ISBN-101942788002
- ISBN-13978-1942788003
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The Three Ways Revisited | The DevOps Handbook
Wondering if The DevOps Handbook is for you? This book was created for anyone who wants to make serious changes through the DevOps methodology to increase productivity, profitability, and win in the marketplace. It is an all-inclusive guide for planning and executing DevOps transformations while providing background on the history of DevOps and dozens of case studies to support DevOps principles. It also provides best practices to help organizations unite disparate teams, achieve common goals, and obtain support from the highest levels of leadership.
The DevOps Handbook digs into the three foundational principles underpinning DevOps known as The Three Ways: Flow, Feedback, and Continual Learning and Experimentation. As the book works through the Three Ways, readers will be able to identify how high-performing companies leveraged these principles to win in the marketplace so your organization can replicate their success and execute your own successful DevOps transformations.
The Three Ways of DevOps
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The First Way of DevOps emphasizes the performance of the entire system, not a specific silo or department. The focus is placed on all business value streams that are enabled by IT. It begins when requirements are identified (the business or IT), are built (Development), and then transitioned into production (Operations). |
The Second Way of DevOps creates right-to-left feedback loops. The goal is to shorten and amplify feedback loops so that necessary corrections can be continually made. The Second Way facilitates understanding and responding to all customers, internal and external, and embedding knowledge where it is needed. |
The Third Way of DevOps encourages the creations of a culture that fosters continual experimentation (taking risks and learning from failure) and understanding that repetition and practice is the prerequisite to mastery. Practicing the Third Way of DevOps allocates time for the improvement of daily work, creates rituals that reward the team for taking risks, and introduces faults into the system to increase resilience. |
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Gene KimGene Kim is a multiple award-winning CTO, researcher and bestselling author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including The Unicorn Project (2019), The Phoenix Project (2013), The DevOps Handbook (2016), the Shingo Publication Award winning Accelerate(2018), and The Visible Ops Handbook(2004-2006) series. Since 2014, he has been the founder and organizer of IT Revolution and the DevOps Enterprise Summit, studying the technology transformations of large, complex organizations. |
Jez HumbleJez Humble is co-author of several books on software including Shingo Publication Award winner Accelerate, Jolt Award winner Continuous Delivery, and The DevOps Handbook. He has spent his career tinkering with code, infrastructure, and product development in companies of varying sizes across three continents. He works for Google Cloud as a technology advocate and teaches at UC Berkeley. |
Patrick DeboisPatrick Debois is the Director of DevOps Relations and Advisor at Snyk. In 2009 he coined the word DevOps by organizing the first devopsdays event, as is now often known as one of the grandfathers of DevOps. He organized conferences all over the world to collect and spread new ideas. |
John WillisJohn Willis is Senior Director of the Global Transformation Office at Red Hat. Prior to Red Hat, he was the Director of Ecosystem Development for Docker. John was one of the earliest cloud evangelists and is considered one of the founders of the DevOps movement. John is the author of 7 IBM Redbooks, as well as co-author of the The DevOps Handbook and Beyond the Phoenix Project. |
Product description
About the Author
Jez Humble is an award-winning author and researcher on software who has spent his career tinkering with code, infrastructure, and product development in organizations of varying sizes across three continents. He works at 18F, teaches at UC Berkeley, and is co-founder of DevOps Research and Assessment LLC.
Patrick Debois is an independent IT-consultant who is bridging the gap between projects and operations by using Agile techniques both in development, project management and system administration.
John Willis has worked in the IT management industry for more than 30 years. He has authored six IBM Redbooks for IBM on enterprise systems management and was the founder and chief architect at Chain Bridge Systems. He lives in Atlanta, Georgia.
John Allspaw has worked in systems operations for over fourteen years in biotech, government and online media. He started out tuning parallel clusters running vehicle crash simulations for the U.S. government, and then moved on to the Internet in 1997. He built the backing infrastructures at Salon.com, InfoWorld.com, Friendster, and Flickr. He is now VP of Tech Operations at Etsy, and is the author of "The Art of Capacity Planning" and "Web Operations" published by O'Reilly.
Product details
- Publisher : IT Revolution Press (Oct. 6 2016)
- Language : English
- Paperback : 480 pages
- ISBN-10 : 1942788002
- ISBN-13 : 978-1942788003
- Item weight : 617 g
- Dimensions : 14.81 x 2.67 x 22.89 cm
- Best Sellers Rank: #132,036 in Books (See Top 100 in Books)
- #85 in PMP Exam
- #108 in Management Information Systems (Books)
- #108 in Information Management (Books)
- Customer Reviews:
About the authors

Gene Kim is a multiple award-winning CTO, researcher and author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including The Unicorn Project (2019), The Phoenix Project (2013), The DevOps Handbook (2016), the Shingo Publication Award winning Accelerate (2018), and The Visible Ops Handbook (2004-2006) series. Since 2014, he has been the founder and organizer of the DevOps Enterprise Summit, studying the technology transformations of large, complex organizations.
In 2007, ComputerWorld added Gene to the “40 Innovative IT People to Watch Under the Age of 40” list, and he was named a Computer Science Outstanding Alumnus by Purdue University for achievement and leadership in the profession.
He lives in Portland, OR, with his wife and family.

Jez Humble is co-author of several books on software including Shingo Publication Award winner Accelerate, The DevOps Handbook, Lean Enterprise, and Jolt Award winner Continuous Delivery. He has spent his 20 year career in software tinkering with code, infrastructure, and product development in companies of varying sizes across three continents, including working for the US Federal Government’s 18F team as part of the Obama Tech Surge, and co-founding startup DevOps Research and Assessment LLC, which was acquired by Google in December 2018. He works for Google as a site reliability engineer, and teaches classes on agile software engineering and product management at UC Berkeley’s School of Information.

Nicole is an IT impacts expert who is best known for her work with tech professionals and as the lead investigator on the largest DevOps studies to date. She is a consultant, expert, and researcher in knowledge management, IT adoption and impacts, and DevOps. In a previous life, she was a professor, sysadmin, and hardware performance analyst. Nicole has been awarded public and private research grants (funders include NASA and the NSF), and her work has been featured in various media outlets, peer-reviewed journals, and conferences. She holds a PhD in management information systems and a master’s degree in accounting. Nicole is CEO and Chief Scientist at DevOps Research and Assessment (DORA).
Customer reviews
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Top reviews
Top reviews from Canada
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Granted, too few small businesses are focused on improving themselves; but they're so completely ignored that I cannot rate this book higher than mid-range, even though I think every small business IT Manager should read it. Also, compared to the author's two novelizations of the concepts, the writing is about as dry as you can get.
The case studies are awesome and really makes shine how important automation, continuous learning throughout the whole company is.
Definitely recommend even for non software developers/engineers. It's a great read as DevOps is a company wide mentality/effort and not just on the engineering side.
If you already have read the phoenix project book and have some experience with devops organizations then this doesn't add much.
Top reviews from other countries
It’s quite easy to think that DevOps practices are just something that dev teams deal with and the value is simply just an increase in throughput, but the book provides clarity on the colossal value that adopting a DevOps culture and the principles can have on teams, the business, and customers.
Throughout the book, Gene echoes the importance of having the whole product team (product manager, designer and several engineers)) involved in the transformation, as well as focusing on outcomes, and to achieve outcomes you need to collect data and learn through experimentation which is covered in the book too.
Gene gives good advice that it’s important to avoid funding projects and instead you should fund services and products: “A way to enable high-performing outcomes is to create stable service teams with ongoing funding to execute their own strategy and road map of initiatives”.
This is the most comprehensive and practical DevOps guide out there and the layout makes the content easy to digest. The book covers:
– History leading up to DevOps, and Lean thinking
– Agile, and continuous delivery
– Value streams
– How to design your organisation and architecture
– Integrating security, change management, and compliance
The principles and tech practices of:
1. Flow
2. Feedback
3. Continual Learning and Experimentation
“Our goal is to enable market-oriented outcomes where many small teams can quickly and independently deliver value to the customer”
Reviewed in the United Kingdom 🇬🇧 on October 7, 2021
It’s quite easy to think that DevOps practices are just something that dev teams deal with and the value is simply just an increase in throughput, but the book provides clarity on the colossal value that adopting a DevOps culture and the principles can have on teams, the business, and customers.
Throughout the book, Gene echoes the importance of having the whole product team (product manager, designer and several engineers)) involved in the transformation, as well as focusing on outcomes, and to achieve outcomes you need to collect data and learn through experimentation which is covered in the book too.
Gene gives good advice that it’s important to avoid funding projects and instead you should fund services and products: “A way to enable high-performing outcomes is to create stable service teams with ongoing funding to execute their own strategy and road map of initiatives”.
This is the most comprehensive and practical DevOps guide out there and the layout makes the content easy to digest. The book covers:
– History leading up to DevOps, and Lean thinking
– Agile, and continuous delivery
– Value streams
– How to design your organisation and architecture
– Integrating security, change management, and compliance
The principles and tech practices of:
1. Flow
2. Feedback
3. Continual Learning and Experimentation
“Our goal is to enable market-oriented outcomes where many small teams can quickly and independently deliver value to the customer”
If you're looking at this book 3 years after it has been out I would tell you to save your money and find something more recent. But for now, until the technologies and principals it mentions are considered outdated it is likely the best review of modern DevOps practices.
Buy it, read it and improve upon it
A great read for anyone wanting to "catch up" on modern DevOps (even from scratch). I'm off to buy it's accompanying novel, The Phoenix Project...



