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Charge When Ship Overview

Charge When Ship FAQ

Charge When Ship is an easy way to process orders and keep buyers informed about shipments, providing the best customer experience possible. Here's how it works:

  1. When you ship an order, you confirm the shipment and provide shipping information.

  2. We display the shipping information in the buyer's Amazon account, and we also send the buyer an e-mail notification with all of the shipping information.

  3. As long as you confirm that the order was properly shipped, you will be paid in accordance with the Marketplace Participation Agreement. We charge the buyer after you confirm shipment (rather than when the buyer places the order), and then we credit your Marketplace Payments account. Of course, just as now, there may be circumstances where payment may later need to be refunded, for example when the buyer does not receive the order, or it is not as described.

Benefits of Charge When Ship

  • Buyers contact sellers less often if they know when and how an order was shipped. They especially appreciate tracking information. We provide the shipping details to the buyer once you ship the order and confirm the shipment through Manage Orders or a feed.

  • Informed buyers are happier buyers; happier buyers leave better feedback ratings.

  • If you are unable to ship an order, you can cancel it instead of confirming shipment; we won't charge the buyer and you won't have to issue a refund.

  • You can easily tell which orders you have not yet confirmed as shipped, and we'll also send you an e-mail reminder if an order remains unshipped past the promised ship date.

Check out our short Charge When Ship video and 14-minute recorded webinar.

Return to your Seller Account home page

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Seller Support

Please use the e-mail address associated with your Seller account.