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About Ordering from a Third-Party Seller

Third-party sellers are independent sellers who offer a variety of new, used, refurbished, and collectible merchandise.

The steps to place an order with a third-party seller are the same as placing any other order on Amazon.ca. Amazon will disburse your funds to the third-party seller but we never share your payment information.

If the third-party seller's items are not fulfilled by Amazon, then your order will be fulfilled directly by the seller who will also handle all of their customer service. Because Amazon.ca is not directly involved in the completion of third-party sales, you'll need to contact the seller directly for the following issues:


  1. To cancel an order and receive a refund
  2. To return an order

If a dispute arises between you and a third-party seller, we encourage you to work with the seller to resolve the dispute.

If you cannot reach an agreement with the seller, the Amazon.com A-to-z Guarantee is available to you. For more information, go to A-to-z Guarantee.

Note: Sellers work hard to ensure that stock is on hand for delivery, but occasionally the availability of a listed item will change by the time an order is placed. If a seller is unable to deliver on your order, they should refund you promptly so that you can place a new order. Please know that while an occasional stock-out is bound to happen, we do require sellers to keep these to a minimum.

If you are interested in becoming a third-party sellers, please visit our Selling at Amazon.ca Help pages.

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