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About Ordering from a Third-Party Seller

Third-party sellers are independent sellers who offer a variety of new, used, refurbished, and collectible merchandise.

The steps to place an order with a third-party seller are the same as placing any other order on Amazon.ca. Amazon will disburse your funds to the third-party seller but we never share your payment information.

If the third-party seller's items are not fulfilled by Amazon, then your order will be fulfilled directly by the seller who will also handle all of their customer service. If you encounter a problem with these orders, you may be eligible for a refund under the Amazon A-to-z Guarantee. For more information, go to About A-to-z Guarantee.

Note:

  • When you place an order with a seller, you can cancel the order yourself from Your Account within 30 minutes. Select the order from Your Orders and select Cancel Items. After 30 minutes, you can request a cancellation from the seller through Your Account by selecting Request cancellation.
  • Sellers work hard to ensure that stock is on hand for delivery, but occasionally the availability of a listed item will change by the time an order is placed. If a seller is unable to deliver on your order, they should refund you promptly so that you can place a new order. Please know that while an occasional stock-out is bound to happen, we do require sellers to keep these to a minimum. Please understand that in some cases the out-of-stock item might no longer be available at the listed price.
  • Sellers can set their own prices for the items they sell on Amazon. Prices for similar or identical items from other sellers can vary.

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