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About Amazon Locker

Amazon Locker provides you with a self-service delivery location to pick up Amazon.ca packages. Lockers are currently available in Vancouver and Toronto.

Instead of delivering a package to your home or business address, you can select an Amazon Locker location and pick up your package at a time that's convenient for you. Once your package is delivered to the Amazon Locker, you'll receive an email notification with a unique pickup code that includes the address and opening times for your selected Locker location.

When you arrive to collect your package, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

All packages delivered to Amazon Locker locations must be picked up within three business days. If you're not able to collect your package within this timeframe, the package will be returned to us for a refund.

If you have feedback about your experience with Amazon Locker, you can submit it through the Amazon Locker Customer Survey.

Note: Once you have selected an Amazon Locker location for delivery, you’ll have an opportunity to request a lower Locker slot (between 15” and 48” from the ground) during checkout.

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