Amazon.ca and most sellers on Amazon.ca offer returns for items within 30 days of receipt of shipment.
Need to return an item? Go to the
You may return any of the following items to Amazon.ca, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error or if the item qualifies for Free Returns) within 30 days of delivery of your shipment (including gifts):
You may return eligible baby items and toys to Amazon.ca, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 45 days of delivery of your shipment (including gifts). Also, most health and personal care items can be returned within 60 days of delivery (subject to the exclusions below).
Please note that we cannot accept the return of opened items, some health and personal care items, grocery items, or items returned more than 30 days past delivery (45 days for eligible baby items and toys; 60 days for eligible health and personal care items). We can only process returns and refunds for items purchased at Amazon.ca.
If you ordered your item from an Amazon Marketplace seller, please see our Marketplace returns policy for more information about returning your order.
If you received a defective item that is sold by Amazon.ca and need to replace it with the same item, visit our Returns Centre to request a replacement. Items that are fulfilled by Amazon.ca can't be replaced, but may be returned.
The return mailing labels obtained from the Amazon.ca Returns Centre are valid only for returns shipped within Canada. However, you can still use the Returns Centre for items shipped from Amazon.ca to outside of Canada.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.
Gift returns are confidential. The Returns Centre allows gift recipients and gift givers to return items fulfilled by Amazon.ca, even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.
Once your return is processed, we'll send an Amazon.ca Gift Card in the amount of the returned item(s) to the email address you enter on the Returns Centre form. If you're the gift giver, you'll receive a refund to the original payment method. You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have an order number, please contact us.
Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Amazon.ca. Additional information on customized Handmade products (i.e.: engravings, stamps, monograms, embroidery, embossing, etching, carving or printing), other than size and colour, can be found at Returning Customized.
If you have purchased an automotive item shipped from and sold by Amazon.ca, Amazon will directly honor the manufacturer's published warranty. Please contact Amazon Customer Service for assistance with a warranty claim.
For items purchased from a seller other than Amazon.ca please contact the seller.
Eligible baby items and toys purchased from Amazon.ca, or a seller but fulfilled by Amazon, are easily returned within 45 days of receipt of shipment via the Returns Centre. All other baby items and toys purchased from Amazon.ca or a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.
To initiate a return of an item, whether purchased from Amazon.ca or a seller, please visit the Returns Centre. To view a seller's return policy, click Return Items in the Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.
Amazon.ca and most sellers accept returns of unused breast pumps that are in their original condition with the factory seal and packaging intact.
Breast pumps purchased from Amazon.ca are easily returned within 45 days of delivery of shipment via the Returns Centre. Breast pumps purchased from a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.
To initiate a return of an item, whether purchased from Amazon.ca or a seller, please visit the Returns Centre. To view a seller's return policy, click Return Items in the Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.
Customized products include products that are configured, personalized, or inscribed (i.e.: engravings, stamps, monograms, embroidery, embossing, etching, carving or printing). Customized products sold by third-party sellers fall under the A-to-z Guarantee. To file a claim for these items please note the following:
Electronics purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned to Amazon.ca within 30 days of delivery of shipment via our Returns Centre. These items must be in new condition with original packaging and accessories. We cannot accept returns of products (including musical instruments, televisions, or consumer electronics) missing the serial number or UPC; we will not issue refunds for such items.
Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.
Televisions
Televisions purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned free of charge to Amazon.ca within 30 days of delivery of shipment via our Returns Centre.
The TV must be in new condition with the original packaging and accessories. Products missing the serial number or UPC cannot be accepted; refunds will not issue refunds for such items.
Amazon.ca is happy to accept returns for large TVs that are shipped via a specialty shipper. Amazon.ca also offers free returns for eligible TVs that are shipped via a specialty shipper (TVs 50 inches and above, or any plasma TV). These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return a TV purchased from Amazon.ca, or a seller but fulfilled by Amazon, that was shipped via a specialty shipper, visit the Returns Centre and request the return. We'll follow up with instructions for returning the TV.
Grocery items and wine are not returnable to Amazon but may be refunded or replaced.
Items can be returned within 30 days of delivery of your shipment using the Returns Centre. It can take up to 2 to 12 days for an item to reach us once you return it.
Your return label will require you to return the item at your own expense. You can use a carrier of your choice, but we suggest choosing a trackable shipping method. Be sure to keep the receipt for your records.
Amazon will automatically refund up to $20 for return shipping costs on a defective, damaged or incorrect item. In these cases, we will also refund your Import Fees Deposit once your return is processed. If your return shipping costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost.
If you ordered an item that you want to return but can't find the packing slip, you can still return it via our Returns Centre. You'll be asked to select the relevant order from Your Account.
If you want to return an item that was given to you as a gift, you can also return it via our Returns Centre. However, you will first need to ask the person who purchased the gift for you for the order number.
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