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ASCII--American Standard Code for Information Interchange. Basically, if you are asked to submit something in ASCII format, you must save it as text-only, as opposed to ".doc" or any other type of format.

Author Comments--Authors can visit their books on our site; read customer reviews of their titles; post their own reviews, comments, and excerpts; share their experiences; or just talk about how the book came to be. Using our Online Content Form, authors can easily add whatever content they want.

Availability--Amazon.ca's promise to customers about how quickly we can ship the title from our distribution centre. Also referred to as Delivery Promise.

Bestseller Lists--The bestseller lists available on our Browse Subjects pages that reflect sales within their particular subject or genre.

Bibliographic Information -- Bibliographic information refers to the title, author, pricing, subject or availability status of a title.

Browse Subjects--Our customers browse through thousands of subjects in categories ranging from history to mystery, literary fiction to romance, children's books to computers--all packed with recommendations, reviews, award winners, and more. See also Subject Pages.

Catalogue--The complete listing of titles in Amazon.ca's database. Amazon.ca has close to 1 million titles in its catalogue.

Category Pages--See Subject Pages.

Content--Refers to the information on an Amazon.ca product detail page beyond the basic bibliographic information. For example, cover art, excerpt, and table of contents are all great ways to add content to your page.

Cover Art--A scan of your title's cover. Also refers to the graphical image of the cover of your book. This image is found to the left of the bibliographic information on a title's Amazon.ca product detail page.

Customer Comments--Our customers can enter their personal comments and rate each book at the bottom of the book's product detail page.

Delivery Promise--See Availability.

Descriptive Content--See Content.

Digitize--To put information in electronic form. It is important to digitize your submissions of text or cover art when submitting them for your Amazon.ca product detail page. We can work only with information that we receive electronically; we cannot work with printed information.

EDI--Electronic Data Interchange. Usually refers to the automated and electronic method of ordering products (such as books) via computers.

Excerpt--A sample (of no more than 1,000 words) of the text from your title. In the physical world, customers often leaf through a title and read a few passages before deciding to purchase it.

FTP--File Transfer Protocol. The fastest way to send us your data. With FTP and an Internet connection, you can transfer your files and scans from your computer to our servers. Once we learn from you what you have placed on our server, we can retrieve the information and work with it.

HTML--Hypertext Markup Language, the programming language in which most Web pages are written.

JPEG/JPG--Joint Photographic Experts Group. One of two file formats you can choose to send us a digitized image or picture of your title's cover (the other format is TIFF).

Link--Hypertext link. In the Internet world, a link is usually denoted by coloured and underlined text. When you click on a link, it will allow you to view another page or another section of the Web page.

NCR--NCR refers to No Canadian Rights, an ongoing effort to suppress US titles that infringe on Canadian copyright. Please notify us if you believe you have found an NCR title in our catalogue. We have software in place to block these titles from appearing, but occasionally one will slip through the net. Please send notification of such ISBNs to Customer Service.

Online Content Form--The fastest way to submit content for one or more product detail pages directly online.

ONIX--Online Information Exchange, the international standard for representing and communicating book-industry product information in electronic form, incorporating the core content, which has been specified in national initiatives such as BIC Basic and AAP's ONIX Version 1. Currently, this format is not implemented for Canada, although we are planning to work with it in the near future. Please see www.editeur.org for more information.

Post--Frequently, to place a piece of information on a Web site, such as a Publisher's comment on a title's Amazon.ca product detail page.

Product Detail Page--The Amazon.ca Web page for a single product. Each of the close to 1 million titles listed in our catalogue has a dedicated page. At minimum, it includes the basic bibliographic information of title, author, publisher, ISBN, and price. Additional information, also called descriptive content--such as cover art, track listings, album descriptions, album reviews, etc.--can be added to each product detail page by the publishers, authors, or distributors. Publishers and authors have the great opportunity to supply the catalogue department with descriptive content that they want to see online on Amazon's product detail page for their titles. For easy instructions on how to enrich the product detail page of your items, please see the Catalogue Guide.

Publisher Comments--Publishers have the opportunity to compose comments about their titles and have those comments appear on that title's product detail page. Using our Online Content Form, publishers can easily add whatever content they want.

Reviews--We distinguish between Amazon.ca reviews, customer reviews, and third-party reviews. Ideally, our product detail pages are populated with reviews, as well as with content such as cover art, description, and comments from the artist and/or label.

Amazon.ca Reviews: Our editorial staff writes reviews on many books in our catalogue. These reviews can be found under Editorial Reviews and are preceded by the text "Amazon.ca Review."

Customer Reviews: Customers are encouraged to add reviews. Our intention for the online reviews is to offer our customers a glimpse of what their peers are saying about any title. We do require e-mail addresses to enter commentary, and offer the choice of having it displayed or not. Our policy is to remove any review that is obscene, inflammatory, etc.

Third-Party Reviews: Amazon.ca receives its reviews from a wide variety of sources. Third-party reviews, which are limited to 20 words, can be added by the label, artist, or distributor. Licenced third-party reviews can be longer than 20 words.

Subject Pages--Amazon.ca currently has many Subject pages, ranging from history to mystery, literary fiction to romance, and children's books to computers. Each is essentially a specialty store within our store, packed with editorial commentary, recommendations, reviews, award winners, and more. Within our Subject pages, we get even more specific with thousands of bestselling categories. See Browse Subjects for an introduction to our Subject pages.

Table of Contents--As with an excerpt, including the table of contents as it appears in your book allows our customers to preview the book. You can learn how to add your table of contents free of charge by reading through the Catalogue Guide.

TIFF--Tagged Image File Format, one of two file formats you can choose to send us a digitized image or picture of your title's cover (the other format is JPEG).

Title Page--See Product Detail Page.

Zip--"Zipping" is the act of compressing one or more files so that they will take up less space on a diskette or take less time to send. When a file is too large to send through conventional file transfer systems, zipping that file often provides the solution. Several popular tools exist for zipping: PKZIP for DOS, WinZip for Windows, and MacZip for the Macintosh. The result of zipping is a single compressed file with a .zip suffix. After you download or otherwise receive a zipped file, you must unzip it into the original files. By double-clicking on it, a self-uncompressing .zip file typically will uncompress into its individual files automatically.

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