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Protect Your System

Some suspicious e-mails contain attachments and link to websites that try to install malicious software on your computer.

Here are some ways to protect your system:

  1. If you've entered your password on what you think might be a malicious website, go to Forgot Your Password and change it immediately.
  2. Check for and install updates for all programs on your computer. Run Windows Update if you have a Windows computer or Software Update if you have a Mac. We also strongly recommend that you make sure Adobe Flash, Adobe Reader, and Java are all up to date on your computer.
  3. If you've entered your credit card information on what you think might be a malicious website or replied to an email with that information, immediately contact your credit card company. Many fake e-mail messages will ask you to respond with your credit card number or click on a link and type the information in there to "verify your identity." If you have done so, your credit card number may have been stolen. We recommend that you contact your credit card company to file a report and get a new card issued.

    Note: Don't forget to update the card on afterward.

  4. Install anti-virus or anti-malware software from a reputable company.

    Note: After it's installed, run a full scan of your computer.

  5. Never reply to unsolicited messages. Replying to phishing and spam messages only notifies the sender that they have a valid e-mail address to which they can send more spam and phishing messages.

    Note: If you want to unsubscribe from Amazon mailings, do so directly through our website instead of clicking a link in an e-mail.

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