Vous voulez voir cette page en français ? Cliquez ici.

Guaranteed Delivery Terms and Conditions

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

  • Shipping option selected on the checkout page provides a guaranteed (not estimated) delivery date.
  • Order is shipping to an eligible address.
  • Order is placed before "order within" countdown listed on the checkout page. The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date will be included in your order confirmation email. Please contact us with any concerns.
  • Shipping preference "Ship my items as they become available" is selected if your order contains other items that aren't eligible for guaranteed delivery.
  • Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
  • The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, please note that delivery scans might be inaccurate.
  • An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
  • An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.

Note: To inquire about a refund of the shipping fees you paid on this order, please contact us and click "Order related". Select your order, then select Problem with an order > Shipping or delivery issues.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.