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About Deleted or Lost Gift Cards

If you accidentally deleted or lost an Amazon.ca Gift Card, please contact us.

You'll need to provide the following information:

  • order number (if possible)
  • purchaser's name and recipient's name
  • physical or e-mail address to which the gift card was sent

We'll contact you by e-mail once we've canceled the original gift card and issued a new one.

If the gift card is for a retailer other than Amazon.ca, please contact that retailer for assistance.

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